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Service Billing Administrator

1 month ago

Brampton, Canada Reefer Sales & Service Full time

Reefer Sales and Service

Position: Service Billing Administrator

Location: Brampton HQ, Ontario

Reports into: Director of Operations, and/or designate

* This is not a remote position - You are required to be on-site every day.

About The Role:

Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment, service, and support across North America. We are currently looking for a Service Billing Administrator to grow in our Service Administration department.

About You:

  • You are a highly driven and motivated individual with a passion for working in a fast-paced environment, logistics, and transportation culture, with the objective of delivering premium service experience in an established market presence that reflects our company’s core values: Family, Loyalty, Integrity and Quality.
  • You possess exemplary interpersonal skills, pride yourself on your ability to provide exceptional service and thrive in a fast-paced team environment.

Duties:

  • Opening and closing of work orders on a client-by-client basis.
  • Work with a positive and professional attitude and communicate effectively and efficiently with customers and others within the team.
  • Assist with parts & service quotations for service technicians in the field, when needed.
  • Respond to customer inquiries on statuses of invoicing.
  • Maintain their “work in progress” and escalate to their Supervisor/Manager on work orders that require additional attention.
  • Ensure accurate and real-time statuses on all work performed.
  • Follow-up on jobs internally; coordinating with Parts Department to ensure efficient turnaround times.
  • Perform additional duties as required.

Requirements:

  • Extremely detailed and well-organized individual.
  • Excellent communication skills in English, both written and verbal.
  • Self-motivated and disciplined to work with minimal supervision.
  • Strong computer skills, with intermediate to advanced abilities in Microsoft Office, specifically Excel.
  • High School Diploma or equivalent.

Important: This position may require some overtime work during busy periods.

This role includes competitive compensation and eligible benefits (medical, dental, vision) after completing your probationary period of (3) months of active employment.

We are proud to be an equal opportunity employer. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion, disability status, or any other applicable characteristics protected by law.

Accommodation is available on request for candidates taking part in all aspects of the selection process. Information received relating to accommodation will be addressed confidentially.