Manager, Food Service Operations

OverviewFood Services operates two cafeterias and Campus Caterers and works closely with Culinary Arts, Professional Baking, and Hospitality Management to provide food services to the campus community. Food Services is part of the Ancillary Services team.DutiesWe are hiring a full-time Manager to join our Food Services team at Vancouver Island University. This position reports to the Director, Ancillary Services and works with Food Service Supervisors, Leads Coordinators and Staff to oversee the day-to-day operation(s) of two cafeterias and catering at the Nanaimo Campus. Manager Food Services Operations is responsible for providing leadership to the Food Services Team while engaging in strategic planning, organizing, directing, controlling expenses, and the ongoing evaluation of operations.Implement procedures and practices that assist in the advancement of food service operations including CateringResearch and implement strategies to improve operational efficiency through inventory control, process improvement and system implementationDelegation and development of the Food Services supervisors and Catering Coordinator\'s positionsOversees staff scheduling, daily labour tracking and reporting to Director, Ancillary ServicesWorks in conjunction with Culinary Chair on culinary requirements for cafeteria operationsResponsible for inventory controls, food, labour and direct costsEnsures quality, courteous service is provided to all customers including proper and accurate signage displayed for all items servedWorks with Human Resources to manage all hiring, staffing, labour, progressive discipline, accommodation, training and administration of Food Services and HR proceduresLiaison with the Marketing and Communications to launch marketing initiatives and promotionsEnsure compliance with VIU policies and procedures including Health and Safety programsOversees the routine and unscheduled maintenance and repairs required within Food ServicesRequired QualificationsBachelor\'s degree in related field such as Business Administration, Commerce, Management or Hospitality. Minimum 5 years of progressively responsible operational experience, including management of employees. An equivalent combination of experience and education may be considered.Demonstrated ability to be organized, detail- and process-oriented.Knowledge of inventory management, including inventory and menu costingEffective communication skillsAbility to analyze and interpret financial data.Must be able to work a flexible schedule- will involve some evenings and weekendsCurrent Food Safe CertificationValid Class 5 BC Driver\'s license with a confirmed satisfactory driving recordAbility to complete and successfully pass a criminal background checkPhysical ability to perform the requirements of the position including daily travel between multiple buildings on campus and occasional lifting of up to 20 lbs.Preferred QualificationsExperience managing in unionized environmentsExperience in the installation and maintenance of computerized inventory control and point-of-sale systemsFamiliarity with VIU systems and procedures (e.g., Financial Records System, HR appointment system, purchase requisitions, HR sick leave log, purchase card reconciliations).Note: the following are additional remarks about VIU benefits and environment, included for context but kept as text within a paragraph where appropriate, not as required actions for the role.VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.NoteShort-listed candidates must provide original transcripts, or applicable original certifications at time of interview.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified. #J-18808-Ljbffr