IT Operations Specialist

IT Operations Specialist – Optima Living Let us welcome you home. Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. Our Vision: For every person to feel at home. This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident‑centered approach where the resident is the focus of all our endeavours. As the IT Operations Specialist reporting to the Director of Technology, you will ensure our team members have the reliable tools they need to support our residents. We are looking for a professional with Service‑First Mindset and a strong desire to learn. In this role, you will balance hands‑on technical support with a drive for efficiency. Your primary focus will be on ensuring operational stability and rigorous asset management, while using automation to modernise our workflows. Over time, you will also cross‑train to support critical community infrastructure. Responsibilities Logistics & Asset Accountability: Take full ownership of the hardware lifecycle (aligned with IT Resources Policy). This includes maintaining rigorous inventory accuracy for laptops/mobile devices, managing seamless shipping logistics to remote communities, and ensuring Support Office environments are always standardized and ready‑for‑use. Systems Administration: Manage the full lifecycle of Windows/iOS/Android devices using Intune, Autopilot, and Apple Business Manager (DEP/VPP). Act as the L2/L3 escalation point for complex technical issues. Administer Entra ID, network standards, and security policies. Security & Compliance (SOX): Conduct quarterly User Access Reviews to support SOX ITGC monitoring. Ensure all activities comply with Cyber Security, Privacy Breach Management, and IT Conduct policies. Automation & Efficiency: Identify manual "toil" and eliminate it by writing PowerShell/Graph scripts. Maintain Power Automate flows (using service accounts) to process Employee Change Form (ECF) notifications for automated provisioning and deprovisioning. Network Operations: Maintain site connectivity according to Optima Network Standards (SSIDs, VLANs, SD‑WAN) and coordinate with vendors to ensure stable internet for our residents and teams. Project Leadership: Independently scope and execute small technical projects (e.g., Wi‑Fi upgrades or site improvements). Strategic Support: Assist the Director, Technology with major system rollouts and strategic initiatives as directed. Professional Growth: Learn and eventually support community‑specific infrastructure, including NurseCall, VoIP Telephony, and Mobile Handsets. Qualifications & Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. 6+ years in IT Systems Administration or Operations in a multi‑site environment. Relevant Microsoft 365 Certifications (Associate or Expert level preferred). Deep hands‑on expertise in M365 (Intune, Entra ID, SharePoint, Exchange). Proven ability to use logic and scripting (PowerShell, Power Automate) to solve admin problems. Demonstrated experience managing physical inventory, shipping, and asset tracking with high accuracy. Structured thinker, eager learner, and strong communicator. Ability to troubleshoot SSO and client‑side dependencies for applications such as Dayforce, Yardi, or WelcomeHome. Experience holding Managed Service Providers (MSPs) accountable to SLAs an asset. Conditions of Employment Clear Police Information Check. Why Join Optima Living? Competitive Compensation Market‑competitive pay with increases based on service and performance. Health & Wellness Employer‑paid coverage for you and your family, including dental, vision, paramedical, travel insurance, and a health spending account. Career Growth Advance your career with ongoing training, development, and internal opportunities. Financial & Life Support Employer‑matching RRSP, life insurance, and access to our Employee and Family Assistance Program (EFAP). Work‑Life Balance Generous vacation, paid sick time, and extra days off to rest and recharge. Flexible Work Environment Enjoy ergonomic workspaces, hybrid options, and flexible hours to support your productivity. Team Culture & Recognition Be part of an inclusive, team‑oriented culture with social events, employee recognition through our “Shining Stars” program, and opportunities to engage in community and fundraising events which celebrate our mission, vision and values. #J-18808-Ljbffr