Ecommerce Operations Specialist
1 week ago
Ecommerce operations specialist (12-month contract)
Are you forward-thinking and always looking for improvements and efficiencies in processes?
As an ecommerce operations specialist you will play a pivotal role in creating a best-in-class seller and customer experience on BestBuy.ca. You will be part of a dynamic and collaborative operations team, responsible for providing amazing support to Best Buy Marketplace sellers, the Best Buy Marketplace store on Amazon.ca and for our internal stakeholders.
We practice a remote first working model, leveraging in person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative and social purposes.
What you’ll do:
- Be the main point of contact for Best Buy Marketplace sellers for any technical and operational support- Process orders and returns placed on the Best Buy Marketplace store on Amazon.ca and investigate and respond to customer inquiries- Provide support on operational processes related to invoicing, fulfillment attributes, content audit and product status changes- Manage aging orders to ensure that sellers are fulfilling orders on time- Facilitate secret shop orders on marketplace sellers and provide feedback and disciplinary actions on failed orders- Track and trend tickets submitted to resolve operational or customer facing defects- Identify opportunities for process improvement, partnering with the operations community of practice to determine value and priority- Work closely with sellers and seller success managers on improvement plans
What we’re looking for:
- 1+ year work experience in customer/vendor technical support, troubleshooting roles or case management- Experience with Microsoft Excel and Outlook- Critical thinking skills and attention to detail- Strong communication skills
Why you’ll love it here:
- Remote-first work environment- Employee discounts on awesome tech from day one- Health benefits and wellness program- Training programs to build new and transferable skills
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
Join our amazing team
We are looking for people just like you.
Base pay range
Annual salary: $40,898.00 - $43,050.00
Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3
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