Collections Specialist, Revenue Operations

2 weeks ago

Old Toronto, Canada Amica Senior Lifestyles Full time
Job Description:

Job Description

Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company owns and operates over 30 residences in British Columbia and Ontario, with plans to continue expansion in select markets.

The Opportunity

The Collections Specialist, Revenue Operations will be responsible to monitor and collect overdue resident accounts.

What you will be doing
  • Work with delinquent accounts and attempt to collect payments from current/moved out residents.
  • Notify delinquent account holders of overdue payments by telephone, mail, and email – including timely follow up if a reply is not received.
  • Negotiate payments, compose correspondence, advise residents, track, and report on collection activity.
  • Collaborate with Revenue Operations team to obtain resident account statements in resolving payment disputes.
  • Trace and locate delinquent account holders to make payment arrangements.
  • Monitor and maintain up to date records of resident accounts and ensure appropriate actions are taken for accounts in arrears.
  • Recommend further action on occasions where payment is not forthcoming – including liaising with General Managers and Community Operations Managers at the residences.
  • Prepare reports related to collections work.
What you will bring
  • Competent team-builder with relationship building and conflict resolution skills.
  • Highly collaborative and articulate with excellent written and oral communication skills.
  • Keen ability to listen and truly seek to understand.
  • Professional handling of customer inquiries.
  • Service excellence and customer service mindset, with a passion for working with seniors.
  • Experience with collections function through retirement, hotels or other service industry.
  • Proficiency with computers with capability of basic troubleshooting of computer systems, including networking and office equipment.
  • Financial knowledge on billing and collections process.
What can you expect from us
  • A diverse environment where individual differences are celebrated, and you are encouraged to be your best self.
  • Collaborative environment where we work together to succeed as a team.
  • Opportunity for you to shape and drive collections efficiencies through regular collaboration with Community Operations Managers, General Managers, and Revenue Operations.
  • Office is centrally located in the financial district, on the PATH and the TTC subway line, and provides easy access to downtown amenities.
  • Hybrid work model for ultimate flexibility and life balance.
  • Casual office attire.
At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

Amica Senior Lifestyles recognizes the importance of immunization to protect our residents, team members and visitors from COVID-19. Effective October 2021, a condition of employment is requiring that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

#SO-Hiring-AMICA #J-18808-Ljbffr

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