Customer Account System Administrator

Customer Account System Administrator - (CUASA.1) Job Title Customer Account System Administrator Job Type Full-time Union CUPE # of work hours per week 35 Location Job Description The Thompson-Nicola Regional District The Thompson‑Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast regional district. TNRD administrative offices are located on the traditional Tk̓emlúps te Secwépemc Territory, situated within the unceded ancestral lands of the Secwépemc Nation. Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson‑Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions showcases the region's beauty – pristine but rugged mountains, rolling grasslands, lush evergreen forests, and historical and modern areas, all within 45,000 square kilometers. Headquartered in the heart of downtown Kamloops, the TNRD provides a wide range of local government services to the population of 144,000 living within its 11 diverse municipalities and 10 electoral areas. The Position The Customer Account System Administrator supports and enhances the work of the Solid Waste & Recycling Department by administering technology solutions at TNRD solid waste management facilities. Reporting to the Operations Supervisor of Solid Waste & Recycling, this position oversees scale house and transfer station point of sale operations, including administering the scale and mobile software system, overseeing waste disposal fee processing and monthly account customer billing, resolving customer service issues, tracking and reporting waste and recycling data, coordinating weigh scale maintenance to ensure regulatory compliance, providing training to contractor staff on operational procedures and ensuring bylaw/policy compliance by contract staff/site users. Responsibilities Scale/Mobile Software System Administration Maintain and administer scale and mobile software and hardware systems, manage user access, and provide training to system users. Identify and resolve software and hardware issues, offer user support and troubleshooting. Oversee the re‑loadable eco‑card program (including new account setup, customer top‑up payments, and error corrections). Create new customer accounts in the system. Daily Transaction Oversight & Data Integrity Monitor daily operations to ensure accurate data entry. Perform daily financial reconciliation of transactions. Verify point‑of‑sale machines are functioning correctly and address technical issues as needed. Financial Coordination & Reporting Support monthly billing processes by importing external data into the system. Collaborate with the Finance Department to issue accurate monthly customer account invoices within required deadlines. Resolve billing issues and prepare financial reports for internal staff and external stakeholders as needed. Regulatory Compliance & Reporting Complete required regulatory and contract reporting. Assist with bylaw enforcement data. Customer & Stakeholder Support Respond to customer inquiries and issues promptly. Coordinate special disposal projects as required. Job Requirements Education & Experience Undergraduate degree or diploma in related field (applicants should specify how their education relates to the position). 3+ years experience in customer service, data analytics, account/cash flow reconciliation. Experience in retail or business operations is an asset. Proven customer service background. Proficient in Microsoft Excel, Word, Outlook, PowerPoint (or similar software). Strong troubleshooting skills for computers and electronic equipment. Experience developing training materials, directly training staff or users on new systems/processes and giving feedback to correct issues as needed. Experience directing or managing contractors. Valid Class 5 driver’s licence. Knowledge, Skills & Abilities Knowledge of retail operations (POS troubleshooting, daily balancing, opening/closing procedures). Strong interpersonal skills; able to build effective relationships with colleagues, clients, and contractors. Excellent customer service and communication with the general public (oral and written). Ability to direct and oversee contractors/consultants. Highly organized; able to manage multiple projects, priorities, and deadlines. Clear report writing; able to explain complex technical concepts simply. Works independently or collaboratively with minimal supervision. This position falls under the provisions of the Collective Agreement with the Canadian Union of Public Employees, Local 900. The placement of the Customer Account System Administrator is at Pay Grade 8, which is $2,772.99 to $3,207.89/biweekly or $72,097.74 to $83,405.14/annually (2025). This position requires a Criminal Record Check and a valid Class 5 BC Driver's License (must provide a clean Driver’s Abstract). Applications must be submitted by 11:00pm PST, and include a cover letter and a resume outlining your qualifications and experience. Due to a high volume of applicants, only those moving forward in the hiring process will be contacted. Thank you for considering the Thompson Nicola Regional District as a place to share your talents #J-18808-Ljbffr