Customer Service Specialist, Ancillary Services

Found in: beBee jobs CA - 1 week ago

Calgary, Alberta, Canada University of Calgary Full time

Description

Parking & Transportation within Ancillary Services is currently seeking a Full-time Regular Customer Service Specialist.

Reporting to the Director, Parking and Transportation Services, this position is considered a senior position and is the expert and resource for administration and customer support that are critical to the operations of the department. This position assists with daily operations of both the Parking Services and Campus Service Centre teams (CSC), where errors occurring within these units can have significant financial, political and student impact. The incumbent can be expected to deal with stressful situations that require clear thinking and positive actions for resolution. This position operates on a Monday-Friday 9:00-17:00 basis to provide extended support to the parking operations.

Summary of Key Responsibilities (job functions include but are not limited to):

Leadership

  • Training of staff for both teams, providing changes to procedures and practices to existing staff.
  • Providing full training to new staff including all aspects of the work and setting the attitude and tone required for service to clients.
  • Analyze data for reporting that subsequently effects operational decisions and informs policies.
  • Responsible for communications with on and off campus groups and the resolution of their issues related to products and services provided by the department.
  • Advise on rate and fee changes that are sent forward to the board.

Operations Sustainment

  • Responsible for the ongoing operation of all customer administrative functions; permit issuance, waiting list management, visitor parking passes, infraction ticket discrepancies, and ticket appeal administration.
  • Maintenance of U of C payroll file for parking to ensure the accuracy of the payroll file, review and resolve any discrepancies once the file is uploaded into PeopleSoft.
  • Generating statistical reports as requested by the Director of Parking Services.
  • Manage wait list process and procedure in an objective and unbiased manner. Using judgement to provide equitable solutions to issues around the waitlist that provide confidence and integrity to the system.
  • Oversee permit issuance process, providing auditing functions to ensure compliance to Parking and University policies along with payment collection.
  • Work with customers to understand situations and provide the best solutions for guest parking. Including working with high profile clients and organizations.
  • Analyze data from Moneris, Cale, Aims and any other relevant source to provide resolution to customer inquiries or disputes.
  • Administer the infraction ticket process. Providing immediate information and decisions to the enforcement staff.
  • Oversee the work done by other team members to ensure task completeness and daily goal accomplishment.
  • Responsible for providing a safe work environment for the parking customer service team and assist in the inspections of team' work areas and provide improvements or corrections where necessary.

Special Projects

  • Review and consider all aspects of the department as part of the planning phase; changes to operation, wording changes on signage, enforcement options and the overall integrity of the system.
  • Resolution of outstanding issues in a timely manner.
  • Manage consultants/vendors for implementation of recommendations and remediation plan.
  • Provide support and work product for initiatives that are generated throughout the year for the department.

Qualifications / Requirements:

  • 3-5 years advanced and proven customer service skills in a complex service environment.
  • Excellent organizational skills and the ability to share knowledge and work flow with team members.
  • Excellent communication skills both verbal and written are a necessity.
  • Work in the parking industry or relevant post-secondary education would be an asset.

Application Deadline: April 24, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ) and requests for accommodations can be sent to Human Resources ).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

  • Marketing Manager, Ancillary Services

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada University of Calgary Full time

    Description Marketing within Ancillary Services is currently seeking a Full-time Regular Marketing Manager.Reporting to the Director of Operations, the Ancillary Services Marketing Manager leads the development and execution of marketing and communication strategy within Ancillary Services (Includes Residence Services, Bookstore, Parking & Transportation,...

  • Customer Service

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Executive Acquisitions Full time

    We are a dynamic group of young business professionals We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability.As a business, we highlight customer focus.Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in...

  • Petroleum Service and Car Wash Technician

    Found in: beBee jobs CA - 2 weeks ago

    Calgary, Alberta, Canada Petro Service Full time

    Edmonton Pump Service, a Petro Service Limited company, is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers include...

  • Child-minding & Client Services

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Mama Massage Full time

    Love your job Mama Massage is looking for a Child Minding Specialist to work at our family-friendly spa in West Hills. In your position as a Child Minding Specialist, you will be responsible for creating a fun atmosphere for kids to learn and play for our "smaller clients" as well as answering phones, greeting guests and keeping our spa prepared for our...

  • Non Food Product Specialist

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Gordon Food ServiceGordon Service Alimentaire Full time

    What We Offer: Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employmentFULL flex benefits programCompany matching RRSPProfit Sharing125-year, family-owned and operated company historyFamily culture and advancement opportunities Position Summary: Product Specialist – for the Non Foods categories, comprised of Beverage / Chemical /...

  • Contract & Procurement Specialist - Sustaining Capital

    Found in: beBee jobs CA - 2 weeks ago

    Calgary, Alberta, Canada NES Fircroft Full time

    Job Title: Contract & Procurement Specialist – Sustaining Capital Location: Onsite - FIFO Schedule: 4/3 M-Th, 10 hrs/day Contract length: 18-24 months. Anticipated Start date: ASAP. About the role: As a Contract Specialist for the Sustaining Capital team, you will perform a range of procurement and contracting duties including developing contractual...

  • District Sales Associate

    Found in: beBee jobs CA - 2 weeks ago

    Calgary, Alberta, Canada Gordon Food ServiceGordon Service Alimentaire Full time

    Position Summary: Provides assistance throughout the region supporting the facilitation of order and delivery interaction between foodservice customers and Gordon Food Service in all aspects of the sales function until territory assignment. Assists the District Sales Representatives (DSR) with providing business-consulting services to strengthen customer...

  • Communication Platform Specialist

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Atco Full time

    ATCO's Transformation Team is hiring a Platform Specialist, to support the ATCO SpaceLab platform. ATCO SpaceLab is an enterprise-wide framework of support for ATCO employees with the desire and creative energy to pursue sustainable new value for the company. Its mandate is to ensure that ATCO's legacy of success continues for generations to come. The ATCO...

  • Technical Service Representative

    Found in: beBee jobs CA - 7 days ago

    Calgary, Alberta, Canada Finning Full time

    Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:Primarily responsible for retaining good customer relationships, supporting customer shovel and drill machines, and improving the operation and maintenance of mining equipment to Caterpillar OEM standards and specifications. In addition, the position is responsible for...

  • Sr Systems Specialist Database

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada FortisAlberta Inc. Full time

    APPLICATION DEADLINE: April 11, 2024REPORTS TO: TITLE: Sr Systems Specialist Database & Basis (U DEPARTMENT: Information Technology WORK LOCATION/OFFICE: Calgary STATUS: 01 Full Time - Salaried NUMBER OF HIRES: 1DESCRIPTION:Under the general direction of the Manager Data Sustainment Services, the Sr. Systems Specialist - Database and Basis will primarily be...

  • Junior/Intermediate Technical Support Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Calgary, Alberta, Canada GAM Technical Services Full time

    Salary: Who Is GAM Tech?GAM Tech specializes in delivering top-notch IT support tailored for small businesses. Our ethos is rooted in forging strong relationships and ensuring open communication, allowing us to align IT strategies with our clients' business objectives. We pride ourselves on being a dependable partner for growth, offering solutions that...

  • Enrolment Services Advisor, Office of the Registrar

    Found in: beBee jobs CA - 2 weeks ago

    Calgary, Alberta, Canada University of Calgary Full time

    Description Enrollment Services within the Office of the Registrar is currently seeking a Full-time Temporary Relief Enrolment Services Advisor for approximately 15 months. As a member of the Enrolment Services team, this position reports to the Assistant Registrar, Enrolment Services. Along with a team of student advising professionals, this position is...

  • Territory Service Manager

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Circle K Full time

    About Circle K We know that you can work anywhere. However, working at Circle K is the start of something greatJoin a global family of 130,000 people in over 16,000 stores and 29 countries to make our customers lives a little bit easier every day. We set ourselves apart by our culture of pride: pride in our people and their development, pride in serving...

  • Vehicle Readiness Specialist

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Tesla Full time

    What to ExpectThe Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer cars, washing vehicles, and preparing new...

  • Construction Technician

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Petro Service Full time

    Edmonton Pump Service, a Petro Service Limited company, is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers include...

  • M&E Specialist

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Graham Construction & Engineering Inc. Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Adult Psychiatrist

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    Alberta Health Services in partnership with the University of Alberta, Faculty of Medicine & Dentistry, is inviting applications from General Adult Psychiatrists with experience of working with patients with concurrent disorder to provide psychiatric services to Edmonton Mental Health Clinics. The post is primarily a community focused practice. The position...

  • Front Desk Guest Experience Specialist

    Found in: beBee jobs CA - 1 week ago

    Calgary, Alberta, Canada Courtyard Calgary Airport Full time

    Additional Information Courtyard Calgary Airport, Residence Inn Calgary AirportJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Calgary Airport, th Avenue NE, Calgary, Alberta, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a...

  • Student Records Advisor, Enrolment Services

    Found in: beBee jobs CA - 1 day ago

    Calgary, Alberta, Canada University of Calgary Full time

    Description Enrollment Services within the Office of the Registrar is currently seeking a Full-time Regular Student Records Advisor.Reporting to the Manager, Student Records, the primary focus of this role is leading the management and execution of institutional grading policy, the official student record digital system (MyCreds, and support various...

  • Mechanical & Electrical Specialist - Buildings Calgary

    Found in: beBee jobs CA - 7 days ago

    Calgary, Alberta, Canada Graham Construction & Engineering Inc. Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...