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Renewals Manager Sr
55 minutes ago
Posted Friday, January 30, 2026 at 5:00 AM | Expires Saturday, March 28, 2026 at 3:59 AM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance the global workforce. Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally. Effective November 1, 2025 this position is not open to residents of Quebec; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately. About the Opportunity The Renewals Manager, part of the Revenue Operations organization, is responsible for leading the end-to-end renewal process for a portfolio of strategic or enterprise customers. This role focuses on retention, risk mitigation, and contractual accuracy — including the creation and management of renewal contracts — while ensuring outcomes align with both business objectives and customer goals. The Renewals Manager plays a critical role in maintaining Net Revenue Retention (NRR) by ensuring timely renewals, protecting recurring revenue, and identifying expansion opportunities for Customer Success or Sales to pursue. What You’ll Get to Do Partner with AEs on full customer-facing renewal lifecycle for a defined portfolio of strategic or enterprise customers, from initiation through contract execution. Create, prepare, and issue renewal contracts in collaboration with Finance and Legal, ensuring all terms are accurate, compliant, and aligned with policy. Partner with Customer Success Managers and Sales leaders to ensure renewal terms align with customer objectives and account strategies. Collaborate with Customer Base Account Executives on renewal strategy and execution Identify potential upsell or cross-sell opportunities during renewal discussions and route them appropriately to Sales. Anticipate renewal risks and partner cross-functionally to resolve challenges before they impact revenue or customer satisfaction. Maintain renewal forecasts and reporting accuracy within CRM and renewal systems. Act as a key liaison between operational teams and customer-facing functions to ensure seamless renewal execution. Drive renewal pricing strategy and contract paperwork within defined parameters Skills and Experience We Value 5–7+ years in SaaS, technology, or enterprise software within renewals, revenue operations, or customer success. Proven ability to manage complex renewals, create and review contracts, and forecast accurately. Strong understanding of Net Revenue Retention (NRR) and its operational drivers. Skilled at identifying and routing upsell or expansion opportunities while maintaining focus on renewal execution. Excellent communication and collaboration skills with internal stakeholders and external partners. Highly organized and detail-oriented with strong time management. Proficiency in CRM and contract management tools (Salesforce, CPQ, Conga, DocuSign, or equivalent). Strong analytical mindset and ability to interpret renewal data and performance metrics What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #J-18808-Ljbffr
