Operations Manager

3 weeks ago

Halifax, Canada JRoss Recruiters Full time
  • Oversee the day-to-day operation of delivering guest service, including Front Office, Bell & Valet Services, Maintenance, In-Room Dining, Wellness, Vitality Spa & seasonal Activities.
  • Coordinate, lead, motivate, and develop Department Managers, Supervisors, and team members.
  • Liaise with operating departments within the district to ensure seamless collaboration.
  • Foster lateral relationships with Sales, Revenue Management, Catering, IT, HR, leadership team, Marketing, Accounting, and Restaurants.
  • Ensure compliance with Forbes Five-Star standards through training and audit activities.
  • Lead AM and PM pre-shift and Pass-on meetings.
  • Conduct departmental meetings and develop strong relationships with various teams.
  • Participate in the hiring process for all positions at the hotel.
  • Administer and analyze zero-defect reporting.
  • Pacify guests immediately in case of product or service failures.
  • Lead the weekly labor meeting.
  • Attend and occasionally chair the weekly Executive Committee Meeting.
  • Attend the monthly P&L review and Quarterly performance review with AGL Leadership.
  • Assist with pre-work for the annual budget process.
  • Plan and schedule repair and maintenance works throughout the hotel property.
  • Ensure OS&E supplies are maintained at appropriate levels for effective operation.
Requirements
  • Bachelor’s degree in hospitality management, Business Administration, or a related field.
  • Minimum of 10 years of progressive experience in hotel operations, with at least 5 years in a managerial role.
  • Previous experience in operations and rooms division in luxury hotels – Ideally Forbes 5-Star
  • Proven leadership abilities with a track record of effectively managing teams and fostering a positive work environment.
  • Strong organizational and problem-solving skills, with the ability to multitask and prioritize in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with guests, employees, and stakeholders at all levels.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • A solid understanding of revenue management systems
  • Flexibility to work evenings, weekends, and holidays as needed.
Corporate Culture

We are united by a commitment to deliver exceptional service and maintain a pristine, welcoming environment across all departments. If you’re driven by a passion for hospitality and seek to be part of a team dedicated to exceeding expectations, consider joining them.

Resume * please attach resume in MS-Word format More information

  • Files must be less than 5 MB.
  • Allowed file types: doc docx.

Cover Letter please attach cover letter in MS-Word format More information

  • Files must be less than 5 MB.
  • Allowed file types: doc docx.

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