Department Secretary

Department Secretary - Worker Oriented Clinical Programs Join to apply for the Department Secretary - Worker Oriented Clinical Programs role at CAMH. Job Description Reporting to the Manager of Work Oriented Clinical Programs, the full‑time, contract (11 months) incumbent is responsible for a variety of secretarial and administrative duties primarily in support of staff working in the Work, Stress and Health (WSH) Program. WSH is part of the larger Work Oriented Clinical Program, a dynamic revenue generating program within CAMH. WSH holds contracts with WSIB, PCVRS, and other third‑party insurers to provide assessment and treatment services geared towards supporting clients in mental health recovery. Join a team that provides exceptional care to clients, many of whom are first responders experiencing trauma‑related illness, while generating revenue that supports other invaluable work at CAMH. In providing support to the WSH service, you will be responsible for a variety of tasks that might include receiving and processing referrals, scheduling assessment appointments with clients, sending appointment confirmations/virtual meeting links/surveys, proctoring questionnaire completion, information management to ensure timely follow up with clients and funders, pre‑populating reports with demographic information, and ensuring timely report submission. You will provide a welcoming, customer‑service‑oriented experience for clients entering the service, and will have the ability to respond appropriately to difficult or urgent situations, such as client distress or crisis when the need arises, while also knowing when to seek support of clinical staff and management. There is a considerable degree of telephone and in‑person contact with clients in this role, although most services are delivered virtually. Work is performed with a relative degree of independence in a fast‑paced, client‑centered environment. You will also have the flexibility to provide support to other services within the Work Oriented Clinical Program, including the Back on Track Program, in the role of Department Secretary when required. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position will be located at 250 College Street. Responsibilities • Receiving and processing referrals.• Scheduling assessment appointments with clients.• Sending appointment confirmations, virtual meeting links and surveys.• Proctoring questionnaire completion.• Managing information to ensure timely follow‑up with clients and funders.• Pre‑populating reports with demographic information.• Ensuring timely report submission.• Providing a welcoming, customer‑service‑oriented experience for clients.• Responding appropriately to difficult or urgent situations, including client distress or crisis.• Supporting other services in the Work Oriented Clinical Program as needed. Qualifications The successful candidate will possess a 1‑year Community College degree, preferably in business administration or secretarial science, combined with at least 1–2 years of administrative support experience. You possess highly developed interpersonal and communication skills (verbal and written), are well‑organized, detail‑oriented and familiar with interacting with clients with substance use and mental health issues. You can learn new software platforms and are proficient in Word, Excel and PowerPoint. You are proficient at multi‑tasking, changing priorities based on program needs, and can work independently while also enjoying a collaborative, fast‑paced team environment. The ability to work with clients of diverse backgrounds is required. Bilingualism (French/English) and/or proficiency in a second language would be an asset. This position is located at 250 College Street. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Administrative Industries: Hospitals and Health Care #J-18808-Ljbffr