Department Secretary

6 days ago


Toronto, Canada CAMH Full time

Department Secretary – Worker Oriented Clinical Programs Reporting to the Manager of Work Oriented Clinical Programs, the incumbent is responsible for a variety of secretarial and administrative tasks in support of staff working in the Work, Stress and Health (WSH) Program. WSH is a revenue‑generating program that holds contracts with WSIB, PCVRS and other third‑party insurers to provide assessment and treatment services for clients in mental‑health recovery. The role involves receiving and processing referrals, scheduling assessment appointments, sending appointment confirmations and virtual meeting links, proctoring questionnaire completion, managing information for timely follow‑up with clients and funders, pre‑populating reports, and ensuring timely report submission. The incumbent will provide a welcoming, customer‑service‑oriented experience for clients, respond to difficult or urgent situations, and collaborate with clinical staff and management as needed. The role is largely virtual with periodic in‑person contact, performed independently in a fast‑paced, client‑centered environment, and may also support other services such as the Back on Track Program. This position will be located at 250 College Street. Job Requirements 1‑year community college degree, preferably in business administration or secretarial science. At least 1‑2 years of administrative support experience. Highly developed interpersonal and communication skills (verbal and written). Well‑organized, detail‑oriented, with familiarity interacting with clients who have substance use and mental health issues. Ability to learn new software platforms; proficient in Word, Excel and PowerPoint. Proficient at multi‑tasking and changing priorities based on program needs. Ability to work independently and enjoy working in a collaborative, fast‑paced team environment. Required: ability to work with clients of diverse backgrounds. Asset: bilingualism (French/English) and/or proficiency in a second language. Location: 250 College Street. #J-18808-Ljbffr



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