Payments Analyst

18 hours ago

Montreal administrative region, Canada Swoon Full time

Work Model: Hybrid (2 days in office per week)Start Date: February 2, 2026Contract Duration: 3 monthsExtension Potential: Up to 6 monthsConversion to FTE: PossibleTarget pay rate to contractor: $20.00 CAD/hourWorking HoursOvertime may be required during peak periodsTeam size: ~25 membersRole is largely independent, with collaboration as requiredCandidate Value PropositionHands-on exposure to wire payment investigationsExperience supporting cross-border payments and global banking operationsOpportunity to work within a highly regulated financial environmentPerformance MeasurementSuccessful and timely completion of assigned case workKey ResponsibilitiesExecute operational processes to deliver timely, accurate, and efficient serviceRespond to standard and non-standard inquiries from internal partners and external clientsAnalyze and reconcile data and documentation to ensure accuracy and SLA complianceTrack performance metrics and address issues or discrepancies promptlyResolve routine issues independently and escalate non-routine matters as requiredSupport change management initiatives focused on execution and sustainmentContribute to continuous improvement initiatives, including planning, testing, and implementationFollow documented policies, procedures, and regulatory requirementsCollaborate with internal and external stakeholders to achieve business objectivesDevelop and maintain effective working relationships across teamsExercise sound judgment within defined guidelines to identify and resolve issuesProvide input into process enhancements, tools, and training materialsWork primarily independently, with broader responsibilities assigned as neededMust-Have Skills & QualificationsCompleted 1-year post-secondary degreeBilingual French and English (fluent English is mandatory)Strong verbal and written communication skillsAbility to prioritize and manage multiple tasksWillingness to learn and adapt in a fast-paced environmentStrong collaboration and interpersonal skillsAbility to influence and work across teamsProficiency with MS OfficeExposure to risk and regulatory environments #J-18808-Ljbffr

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