Business Development Manager

About the Position International SOS is the world’s leading health and security services company. Founded in 1985, the International SOS Group, headquartered in London & Singapore, serves over 9,000 organisations, including the majority of the Fortune Global 500, mid‑size enterprises, governments, educational institutions, and NGOs. With a global presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Job Location The Business Development Manager – Western Canada is a remote position located in a metropolitan area of Western Canada (Vancouver, Calgary) with frequent travel within the region and country. Candidates in other areas of the country will also be considered. Responsibilities Has an in-depth understanding of new business sales process along with knowledge of the geographical territory and key industry verticals to identify new prospects and promote and sell the entire range of International SOS services. Understands customer needs, requirements, and market trends; identifies buying influences and develops contacts at the highest appropriate levels within target clients and prospects. Effectively manages and maximizes face‑to‑face client sales time to drive new business acquisition. Assists the Country Manager to grow and manage a pipeline of opportunities in Salesforce.com and provides accurate forecasting and reporting on business development and new opportunities. Ensures professional representation of International SOS at client and industry‑specific functions, maximizing network opportunities such as conferences and exhibitions. Provides support to the Country Manager on the implementation of corporate objectives, by assisting with communication and leading by example. Continually evaluates progress within the market/assigned region against pipeline objectives, revenue and profit targets, and client plans. Ensures the professional standard of all written client proposals, tender documents and communication is adhered to, in line with company standards and pricing procedures. Lead Generation Populate and qualify prospect lists of companies to pursue for new business development. Develop prospecting plans including objectives, target contacts and action plans for leads. Perform cold‑calling, attend events, and build professional networks to initiate contact with new prospects. Engage in and support before, during and after all marketing activities related to lead generation. Lead agreement marketing initiatives with the support of Marketing. Pursue leads from Marketing Events, the Assistance Centre, the Website and referrals. Account Acquisition Conduct a minimum of ten substantive face‑to‑face client or prospect sales calls a week to uncover the problems and needs of the client or prospect. Develop Call Plans for each substantive face‑to‑face sales call and share with appropriate team members. Write business proposals that address the needs of clients or prospects and are aligned with Commercial Services and Legal on pricing and contracting policy. Project manage the coordination of the various contributors and develop the tender to be submitted. Manage client negotiations and handle objections. Lead the handover process with Operations, Account Managers/Client Service Managers to ensure that all administrative, operational, and financial activities are in place to ensure high levels of service to clients. Salesforce and Pipeline Monitoring Grow and manage a pipeline of opportunities in Salesforce. Continually evaluate progress within the market segment against pipeline objectives, revenue and profit targets, and client plans. Ensure there is a 3:1 ratio in the sales pipeline against budget. Ensure real‑time update of all client and prospect related activities into Salesforce.com. Effectively utilize dashboards to manage the sales pipeline, activities and achievement of KPIs. Prepare and submit monthly, quarterly and annual objectives and accurate forecasts. Follow the trends, issues, and changes in the industry segment to identify new demand for International SOS products and sales opportunities. Monitor and communicate competitor activity to Marketing and Management. Develop an understanding of the characteristics, unique needs, buying behavior, and decision‑making attributes of organisations in the region. Requirements Required Work Experience: 5+ years’ experience in sales and new account acquisition with gross profit responsibility; disciplined approach to sales pipeline development; direct B2B solution/consultative selling experience; experience selling complex, high‑value services (medical, travel, security services, or software‑as‑a‑service); demonstrated success in identifying and developing new business with prospects; exposure to a cross‑border engagement sales environment is a plus. Required Education: University degree. Required Languages: Ability to communicate in English fluently (oral and written) – absolute must; bilingual French‑English is a strong positive. Travel Requirements: This role will support Western Canada with frequent travel in the region. Occasional international travel may be required. By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. 13,000 experts | 1,200+ locations | 90 countries | 110+ languages Start your journey with us today. Apply now #J-18808-Ljbffr