Sr Operations Admin

Join to apply for the Sr Operations Admin - HR role at FedEx Canada. Provides clerical and administrative support to the human resources (HR) department. Essential Functions Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring backFedEx checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates). Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable. Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.). M sustains personnel files for all employees. Provides support on auditing, reviewing, and processing the human resources paperwork and forms. Generates, compiles, and distributes HR reports. Participates in special projects, to include job fairs and retention/engagement events, etc. Provides support to HR Department as needed. Must maintain confidentiality and perform all duties in accordance with company policies and procedures. Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone. Reviews, researches and/or enters data in various systems to support the respective functional area. Compiles data and provides various regular and ad‑hoc reports to management for review and determination. Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues. Assists management with Business Control Self‑Assessment (BCSA) audit activity by retrieving data and/or files for review. Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer. Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day. Ensures all packages receive appropriate scan statuses, inspects and handles hazardous material damages as per policy, and ensures all loose product is accounted for as per company policy. Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review. Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings them to the attention of management. Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager. Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files and verifies timely log entry into system. Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues. Tracks a variety of metrics, including the IC chargeback program, complaints and maintenance compliance and prepares weekly reports for management review. Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution. Performs other duties as assigned. Minimum Education High school diploma or GED required. Minimum Experience Three (3) years of experience required in HR clerical support or related area. Knowledge, Skills, And Abilities Software skills, including use of Microsoft Office software and web‑based applications. General business skills such as typing; data entry and review; and use of phone, copier, and fax. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. Knowledge of policies and procedures relating to HR administration. Customer service skills necessary to effectively and professionally respond to requests. Verbal and written communication skills necessary to explain complex and/or confidential information. Time management, organizational and multi‑tasking skills necessary to work in a fast‑paced environment, handling various tasks and changing priorities while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. Ability to analyze, review, and make recommendations. Ability to mentor, coach, and act as a knowledge resource to other employees. Additional Details Shifts: Mon – Friday (8‑4 pm). DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver’s license (e.g. Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Employment Equity Statement At FedEx our values reflect our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Freight and Package Transportation #J-18808-Ljbffr