Sr Operations Admin

OverviewProvides clerical and administrative support to the human resources (HR) department.Essential FunctionsSupports the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring background checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates).Supports Non-Package Handler hiring by preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable.Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.).Maintains personnel files for all employees.Provides support on auditing, reviewing, and processing HR paperwork and forms.Generates, compiles, and distributes HR reports.Participates in special projects, including job fairs and retention/engagement events.Provides support to the HR Department as needed.Maintains confidentiality and performs all duties in accordance with company policies and procedures.Provides clerical support to various management and operational functions (photocopying, filing, faxing, emailing and answering telephone).Reviews, researches and/or enters data in various systems to support respective functional area.Compiles data and provides regular and ad hoc reports to management for review and determination.Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition for the customer.Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.Ensures all packages receive appropriate scan statuses and inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments; enters settlement adjustments as directed by manager.Compiles required documentation to establish and maintain DOT-required files. Verifies timely log entry into system.Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.Tracks metrics, including the IC charge back program, complaints and maintenance compliance, and prepares weekly reports for management review.Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., routing to management for appropriate resolution.Performs other duties as assigned.Minimum EducationHigh school diploma or GED required.Minimum ExperienceThree (3) years of experience required in HR clerical support or related area.Knowledge, Skills, and AbilitiesSoftware skills, including use of Microsoft Office software and web-based applications.General business skills such as typing; data entry and review; and use of phone, copier, and fax.Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.Knowledge of HR administration policies and procedures.Customer service skills necessary to effectively and professionally respond to requests.Verbal and written communication skills necessary to explain complex and/or confidential information.Time management, organizational and multi-tasking skills to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining high attention to detail and accuracy.Ability to analyze, review, and make recommendations.Ability to mentor, coach, and act as a knowledge resource to other employees.Preferred QualificationsPay TransparencyPayAdditional DetailsSHIFTS: Mon – Friday (8-4pm)DisclaimerThis job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, and must be able to complete and achieve minimum thresholds on any mandatory testing and training, operate in a PC Windows environment, complete recurrence training and maintain annual accreditations where applicable, and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver\'s license and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Candidates will be assessed through consideration of: 1) current driver\'s abstract; 2) performance during interviews; 3) performance on any driver competency assessments administered.Employment Equity StatementAt FedEx we value Taking Care of Each Other and are committed to being an inclusive employer, representing the diversity of our customers and communities. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs. #J-18808-Ljbffr