PSO (Customer Service) Engineering
2 weeks ago
SpaceBridge is currently looking for a Satellite Support Engineering to join our team in Montreal, Quebec. The chosen candidate will be responsible for the maintenance and troubleshooting support to our Hub Customers, integration and testing of our Hub products, and validation support for new products and features.
Responsibilities:
- Customer Support Staff is responsible for all aspects of customer support from the time that a hub is accepted by the customer until a valid maintenance contract is in place.
- Lead the field integration and checkout testing of each system at the customer's site.
- Act as a front-line engineering person on the customer's site during the field installation. While on-site, both classroom and hands-on training would be provided to the customer
- For major problems, the intervention is to be provided on an emergency basis. For system upgrades of software firmware loads or reconfigurations of the equipment, appointments will be made with the customer. The customer support person will also periodically contact customers to ascertain the proper functioning of the hub and understand any difficulties or suggestions that are provided.
- Prompt response to customer service calls, performing a diagnostic review of the problem, and providing intervention.
- Maintain a database of service calls and responses, provide written reports on major issues, and update the Problem Report (PR) database for problems that need to be referred to engineering for corrective action.
- Maintain current knowledge of the deployed systems and as required receive training in order to stay current with the product.
- Interact with the customers to assess if they need upgrades to their hubs and help identify the possible upgrades working for the Product group.
- Review the system-level design for each specific project. Once the system has been built and preconfigured to spec, the incumbent will then be responsible for the completion of the overall system configuration (to customer frequency plan), debugging any system problems and completing the Factory Acceptance Testing.
- Lead numerous technical projects related to the SpaceBridge VSAT product line.
Skills & Qualifications
- Bachelor's Degree or equivalent (preferably in Engineering)
- Minimum 5 years of experience in a similar position
- Availability to travel worldwide
- Strong verbal and written communication skills in English
- Knowledge and experience in satellite communications and radio engineering
- Must be able to work on shift work as required in order to support customers on a 24/7 basis
- Expert-level knowledge of IP, TCP, and UDP is required
- Expert-level knowledge of VPN and including IPSEC, and GRE
- Expert-level knowledge of routing and routing protocols
-
Représentant de Service Technique
4 weeks ago
Quebec Province, Canada Epiroc Customer Center Full time**Représentant de service technique (LHD) - Région d’Abitibi** Nous cherchons actuellement un représentant de service technique pour travailler au sein de notre équipe des services techniques en pleine croissance. Cette personne aura la responsabilité d’aider à la fois les clients internes et externes en proposant la gamme de produits Epiroc...
-
Specialist Customer Service
5 days ago
Quebec City, Canada Eddyfi Technologies Full timePavemetrics® specializes in 3D vision systems for the automated inspection of transportation infrastructure. Our systems are used in more than 35 countries around the world to automatically inspect roads, runways, railways, and tunnels. Our mission is to provide the best sensors and 3D processing software in the world backed by superior after-sale service,...
-
Head of Customer Service
4 weeks ago
Quebec, Canada Boardwalk Full timeBoardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...
-
Head of Customer Service
4 weeks ago
Quebec, Canada Boardwalk Full timeBoardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...
-
Head of Customer Service
3 weeks ago
Quebec, Canada Boardwalk Full timeBoardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...
-
Lead - Customer Service Operations (Customer
6 days ago
Quebec City, Canada Tata Communications Full timeJob Family Descriptor SUMMARY OF FUNCTIONS Provide technical support to TATA Enterprise customers, part of the Enterprise Montreal SOC team. As a member of Service Assurance team, the resolution of faults as per the highest service standard should be the primary focus. Responsible for driving to resolution / restoring the customer services riding on TATA...
-
Customer Service Assosiate
3 weeks ago
Quebec Province, Canada Ryder System Full timeYou are the driving force behind our company. Start your career with Ryder today! **Summary** The Service Associate is responsible for customer service, and work flow management similar to service writing, and administration in a shop environment. **Essential Functions** - Performs customer relationship activities to include customer interface, issue...
-
Engineering Intern
1 week ago
Quebec, Canada BrandSafway Full timeJob Function: InternDescription BrandSafway is committed to inspiring the next generation to pursue careers in infrastructure, construction, engineering, and corporate functions through our 2024 Summer Internship Program. If you are interested in an opportunity to gain hands-on experience with an industry-leading company that will give you the experience and...
-
Engineering Intern
1 week ago
Quebec, Canada BrandSafway Full timeJob Function: InternDescription BrandSafway is committed to inspiring the next generation to pursue careers in infrastructure, construction, engineering, and corporate functions through our 2024 Summer Internship Program. If you are interested in an opportunity to gain hands-on experience with an industry-leading company that will give you the experience and...
-
Engineering Intern
1 week ago
Quebec, Canada BrandSafway Full timeJob Function: InternDescription BrandSafway is committed to inspiring the next generation to pursue careers in infrastructure, construction, engineering, and corporate functions through our 2024 Summer Internship Program. If you are interested in an opportunity to gain hands-on experience with an industry-leading company that will give you the experience and...
-
Implementation Engineer
3 weeks ago
Quebec, Canada SwiftConnect Inc. Full timeExecute the technical aspects of implementing our software solutions, including installation, configuration, customization, and integration.Take ownership of the customer solution design, technical documentation, and product deployment to ensure successful adoption of our software solution.Provide technical guidance during the planning, onboarding, and...
-
Implementation Engineer
3 weeks ago
Quebec, Canada SwiftConnect Inc. Full timeExecute the technical aspects of implementing our software solutions, including installation, configuration, customization, and integration.Take ownership of the customer solution design, technical documentation, and product deployment to ensure successful adoption of our software solution.Provide technical guidance during the planning, onboarding, and...
-
Implementation Engineer
4 weeks ago
Quebec, Canada SwiftConnect Inc. Full timeExecute the technical aspects of implementing our software solutions, including installation, configuration, customization, and integration.Take ownership of the customer solution design, technical documentation, and product deployment to ensure successful adoption of our software solution.Provide technical guidance during the planning, onboarding, and...
-
Customer Support Coordinator
4 days ago
Montreal, Quebec, Québec, Canada Trelleborg Sealing Solutions Full timeThe Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...
-
Customer Success Specialist
4 weeks ago
Quebec City, Canada Hitachi Energy Full timeHitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction. **Responsabilities**: - Single point of contact for customers “the voice of the customer” for all post-order transactions. Develop a knowledge of the customer; identify and...
-
Manager Customer Service
7 days ago
Quebec City, Canada National Bank of Canada Full timeAs a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...
-
Manager - Customer Solution Integration
4 weeks ago
Quebec City, Canada EXFO Full timeManager - Customer Solution Integration **Main locations**:Richardson, TX, US - Ville Saint-Laurent, Quebec, CA - Quebec, Quebec, CA**Job Type**:Full-time**Workplace type**:Remote**Offer number**:3761EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network...
-
Apple:Software Engineer
3 weeks ago
Quebec, Canada Hitalent Full timeKey Qualifications Strong programming skills, preferably with Swift and Objective-C 3+ years iOS user-interface programming experience Excellent communication and collaborative skills Excellent understanding of optimization and performance issues across OS software layers Obsessively passionate and inquisitive, and seek to tackle everyday problems in...
-
Apple:Software Engineer
4 weeks ago
Quebec, Canada Hitalent Full timeKey Qualifications Strong programming skills, preferably with Swift and Objective-C 3+ years iOS user-interface programming experience Excellent communication and collaborative skills Excellent understanding of optimization and performance issues across OS software layers Obsessively passionate and inquisitive, and seek to tackle everyday problems in...
-
Apple:Software Engineer
3 weeks ago
Quebec, Canada Hitalent Full timeKey Qualifications Strong programming skills, preferably with Swift and Objective-C 3+ years iOS user-interface programming experience Excellent communication and collaborative skills Excellent understanding of optimization and performance issues across OS software layers Obsessively passionate and inquisitive, and seek to tackle everyday problems in...