Manager - Customer Solution Integration

2 weeks ago

Quebec City, Canada EXFO Full time

Manager - Customer Solution Integration

**Main locations**:Richardson, TX, US
- Ville Saint-Laurent, Quebec, CA
- Quebec, Quebec, CA**Job Type**:Full-time**Workplace type**:Remote**Offer number**:3761EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.
- Description
- The Manager of customer solution integration will serve as head of the customer solution integration function.- He/She will be responsible for managing the overall team, defining best practices, creating and implementing new processes and working with the Director Services to outline the overall growth and strategy of the PM function at Purpose.- The Manager establishes methodologies to set productivity and quality targets and to assess results for all projects. Responds to escalated project issues that may impede project delivery and coordinates solutions to get project acceptance as per time schedule.- Additionally, the Manager monitors and analyzes project and integration metrics to identify weakness or problems and to propose operational improvements and cost saving to meet Company financial goals.- Responsibilities
- Coordinate with Operation Director to create processes and systems to ensure effective solution integration and implementation across the organization.
- Direct the activities of the customer solution integration unit and determine how team resources should be allocated across projects.
- Provide strong and effective support to Sales, Project, and Program management teams
- Contribute to training and capacity building process to promote solution integration best practices.
- Communicate with Senior Management on successes, issues and lessons learned from implementation and share these across the organization
- Contribute to the community of solution integration across the different regions on solution integration challenges and priorities
- Serve as primary customer solution integration support assisting solution integration engineers to deliver successful projects within budget, time and ensuring high customer satisfaction
- Build a
- Establish metrics and KPI and to track project performance and deliverables while working with Project Managers to ensure the completion and submission of all required reports to relevant stakeholders
- Ensure solution integration engineers understand and follow integration planning, documentation and execution policies, procedures, etc and have the resources, tools and support required to deliver their work.
- Promote and drive a culture of accountability for the solution integration team through effective people management including hiring, retention, coaching and development.
- Oversee large-scale projects alongside project manager(s) and integration team, ensuring client satisfaction, timely scope fulfillment, and budgetary success.
- Ensure team is developing itself around the EXFO selected technologies and architectures
- Qualifications
- University degree in Engineering, Economics or equivalent.
- 10 + years experience delivery, integration, deployment role
- A successful track record in establishing strong and effective working relationships with customers and experience of conflict resolution
- Strong attention to deadlines and budgetary guidelines
- Fluency in English, French and Spanish consider an asset
- Technical Skills
- Virtualization: VMWare, KVM, OpenStack
- OS configuration: Linux (Redhat, CentOS) and Windows (Server 2012 and 2016).
- Cloud Native Orchestration (ex :Kubernetes & Docker)
- Cloud Native Application monitoring (ex : Prometheus & Grafana)
- Search Engine/Database (Elasticsearch, Mongo)
- DevOps environment (CI/CD)
- Understanding of Mobile networks (4G/5G) considered an asset
- Competencies
- Effective leadership, interpersonal and communication skills
- The ability to command respect and to create a sense of community amongst the members of the project teams
- Good knowledge of techniques for planning, monitoring and controlling programs
- Good knowledge of budgeting and resource allocation procedures
- The ability to find ways of solving or pre-empting problems
- Conflict resolution and problem-solving skills
- Teamwork and motivational skills
- Cost control and budgeting skills
- Customer focus

EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French.

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