Customer Success Specialist
2 weeks ago
Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction.
**Responsabilities**:
- Single point of contact for customers “the voice of the customer” for all post-order transactions. Develop a knowledge of the customer; identify and predict customer needs.
- Maintain a positive and high quality customer experience throughout the entire process (order to shipping).
- Process orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, etc.
- Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system.
- Input and track orders, change notices and cancellations. Respond to customer queries and product needs in a timely manner.
- Proactively communicate order status update to customers.
- Promptly identify and escalate customer issues for resolution.
- Ensures the resolution of customer issues from start to finish by coordinating with Sales, Operations, Supply Chain Management, and other teams.
- Collect and use multiple sources of data to create and analyze stats for KPI.
**Qualifications**:
- College diploma and 2 to 5 years of experience in customer service roles.
- Must be fluent in both French and English.
- Good knowledge of MS Office.
- High focus on customers and their needs.
- Strong sense of urgency and prioritization.
- Strong communication skills.
- Structured and detail oriented.
- Shows discretion and judgment.
- Knowledge in logistics, a plus.
**Only selected applicants will be contacted.**
**Job Types**: Full-time, Permanent
**Salary**: $65,000.00-$85,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- Customer service: 5 years (required)
- people management: 1 year (required)
**Language**:
- French (required)
- English (required)
Work Location: In person
-
Cybersecurity Customer Success Specialist
4 days ago
Quebec City, Canada GoSecure Full timeGoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology - GoSecure! **Summary** The Cybersecurity Customer Success Specialist is a member of the...
-
Customer Success specialist
Found in: Talent CA C2 - 1 week ago
Québec City, Canada HITACHI ENERGY CANADA INC. Full timeDescription : General Information: Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction. Responsabilities : Single point of contact for customers “the voice of the customer” for all post-order transactions. Develop...
-
Director, Customer Success
Found in: Jobillico Premium CA C2 - 19 hours ago
Quebec City, Canada Coveo Solutions inc. Full timeThe Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...
-
Customer Success Associate, Technical Support
15 hours ago
Quebec City, Canada Industrial Scientific Corporation Full time**Overview**: The position of Customer Success Associate, Technical Support (French bilingual). This is an entry position with the goal to progress to Customer Success Specialist, Technical Support within six months. The main responsibility of the role is to complete training and under mentorship provide quality support to our customers on issues. The...
-
Customer Success Manager
14 hours ago
Quebec City, Canada Higher Logic Full time**JOB SUMMARY** The Customer Success Manager (CSM) is responsible for having successful and satisfied customers and to drive revenue for Higher Logic. The CSM will expand the entire Customer lifecycle, from onboarding to renewals to cross and upsell. The CSM will foster deep relationships with their customers, understanding their business goals and needs,...
-
Director, Customer Success
Found in: Adzuna CA C2 - 2 days ago
Quebec City, QC, Québec, Canada Coveo Solutions inc. Full timeThe Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...
-
Customer Success Advisor
1 week ago
Quebec, Canada Kimoby Full timeCompany profile Since 2013, Kimoby has revolutionized the auto dealership industry with its Dealership Engagement System (DES). Tailored for North American auto groups and independent dealerships, Kimoby DES is a game-changer in this archaic industry, driving increased revenue, superior customer experiences, and scalable business growth. The cutting-edge...
-
Customer Success Advisor
1 week ago
Quebec, Canada Kimoby Full timeCompany profile Since 2013, Kimoby has revolutionized the auto dealership industry with its Dealership Engagement System (DES). Tailored for North American auto groups and independent dealerships, Kimoby DES is a game-changer in this archaic industry, driving increased revenue, superior customer experiences, and scalable business growth. The cutting-edge...
-
Commissioning Specialist
2 days ago
Quebec City, Canada ANDRITZ AG Full timeJob family: Project & Site Management- Business area: Hydro- Contract location: Pointe-Claire, Quebec, CA- Working location: Pointe-Claire, Quebec, Canada- Location type: Location Flexible- Contract type: Permanent Full-Time- Job description: - ANDRITZ. Where passion meets career. Every day, ANDRITZ continues to deliver successful innovative solutions to...
-
Navigation Specialist
14 hours ago
Quebec City, Canada Medtronic Full time**Careers that Change Lives!** **Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us and engineer your career! Provide...
-
Quality Assurance Specialist
1 day ago
Quebec City, Canada Bossard Canada Full timeWe are looking for a detail-oriented quality assurance specialist to be in charge of all quality assurance activities. The quality assurance specialist's responsibilities include developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. To be...
-
Psychiatry, Therapeutic Specialist
6 days ago
Quebec City, Canada AbbVie Full time**Company Description** Joining AbbVie means, you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada whereby 90% of our employees are proud to say they work for AbbVie...
-
Automation Sales Specialist
15 hours ago
Quebec City, Canada Red Hat Software Full timeAbout the job: Summary - The Red Hat Sales Team is looking for an Automation Sales Specialist to join us and support the Canadian Region. In this role, you will be responsible for driving the region’s Red Hat Ansible Automation Platform subscription sales offerings and services, to prospective and current accounts; these are both Strategic and Enterprise,...
-
Sales Support Specialist
2 days ago
Quebec City, Canada InfoObjects Full time**Sales Support Specialist** **Duration: 12 + Months Contract + Intent to Hire** **Location: 3043 Joseph A. Bombardier Laval Quebec CAN H7P 6C5** **Client: Rockwell Automation** Position Summary: The Sales Support Specialist role is a Sales enablement and support role within Global Sales and Marketing (GSM). This role will define, drive, and support...
-
Mobile Mortgage Specialist, Quebec City
14 hours ago
Quebec City, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - TD Canada Trust is TD's customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch...
-
Underwriting Specialist
1 week ago
Quebec City, Canada Northbridge Financial Corporation Full timeWe’re Northbridge Insurance. We’re proud to work with Canada’s most trusted commercial broker networks. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to understanding the needs of our customers and creating solutions that help Canadian businesses have a safer and brighter future....
-
Commercial Collection Specialist
5 days ago
Quebec City, Canada Hitachi Capital Canada Corp Full time-By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptive commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance, or asset-based lending, our teams are dedicated to offer the best service to our customers. - In 2021, our company was awarded...
-
Compliance Specialist
1 week ago
Quebec, Canada beBee Professionals Full timeJob Offer: Compliance SpecialistbeBee Professionals is looking for a Compliance Specialist to join our team in Quebec City. The Compliance Specialist will be responsible for ensuring that the company is compliant with all applicable laws and regulations.The ideal candidate should have a Bachelor's degree in Law, Business Administration, or a related field....
-
Compliance Specialist
1 week ago
Quebec, Canada beBee Professionals Full timeJob Offer: Compliance SpecialistbeBee Professionals is looking for a Compliance Specialist to join our team in Quebec City. The Compliance Specialist will be responsible for ensuring that the company is compliant with all applicable laws and regulations.The ideal candidate should have a Bachelor's degree in Law, Business Administration, or a related field....
-
Compliance Specialist
1 week ago
Quebec, Canada beBee Professionals Full timeJob Offer: Compliance SpecialistbeBee Professionals is looking for a Compliance Specialist to join our team in Quebec City. The Compliance Specialist will be responsible for ensuring that the company is compliant with all applicable laws and regulations.The ideal candidate should have a Bachelor's degree in Law, Business Administration, or a related field....