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Lead Host

3 months ago

Toronto ON, Canada INK Entertainment Full time
*About Sofia*

Offering a fresh perspective and refined approach to Italian cuisine, Sofia is committed to sourcing quality ingredients to pay homage to true Italian tastes.

Set in a dramatic and exquisitely designed backdrop, coupled with premium service, and finally; showcasing a curated ever-evolving internationally acclaimed art collection. Sofia is a provocateur to stimulate appetites, conversations and memories of an unforgettable experience.

*Job Summary:*

Lead Hosts will be responsible for creating a positive guest experience that begins with a proper greeting to influence the guest's first impression. You are a critical member of the team and will be responsible for providing exceptional customer service to ensure a positive first and last impression. The team always go out of their way to take care of our guest’s special requests. Working with a team first mentality and going above and beyond is something they do proudly.

Sofia prides itself in providing the team with cross-training opportunities for all positions, both at Sofia and across all INK Entertainment venues. We can offer you full-time, part-time or co-op work while you learn new skills in a life-long profession. Employees will receive training and development opportunities, dining discounts, early access to some of INK’s events and enrolment in INK’s Perkopolis perk program

*Duties and Responsibilities*
* Greet customers as soon as they walk through the door.
* Provide patrons with accurate wait time estimates during busy periods.
* Maintain a neat, organized front-of-house environment.
* Seat guests.
* Assist with opening/closing tasks and extra task as needed.
* Rotate seating between different stations to ensure even workloads for waitstaff.
* Answer phones and schedule reservations.
* Experience with luxury dining environments.
* Strong organizational skills.
* Great with time management and multitasking.
* Excellent communication skills.
* Works well under pressure.
* Perform other duties as assigned.

*Skills/Requirements*
* Minimums 2 years fine dining experience required
* Experience providing excellent customer service in a fast-paced environment.
* Able to perform high-quality work while unsupervised.
* Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
* Computer literate, including effective working skills of MS Word, Excel and e-mail
* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
* Flexible schedule.
* Strong communication skills.
* Strong work ethic and positive team attitude

_*Education and Experience:*_
* Previous experience in customer service.
* Must successfully complete the restaurant's training course.

_*Physical Requirements:*_
* Prolonged periods of standing and walking.
* Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

*Equity, Diversity and Inclusion*

Ink Entertainment believes in an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness.

*Accessibility*

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).

HP3

Job Types: Full-time, Part-time, Internship / Co-op

Pay: From $40,000.00 per year

Additional pay:
* Tips
Schedule:
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekends as needed

Ability to commute/relocate:
* Toronto, ON M5R 1C1: reliably commute or plan to relocate before starting work (preferred)

Experience:
* host: 1 year (preferred)
* Fine dining: 2 years (required)

Work Location: In person