Current jobs related to Senior Associate, Client Engagement - canada - BrandActive

  • Senior Client Engagement Strategist

    3 weeks ago

    Canada Evisort Inc. Full time

    Position Overview: As a Senior Client Engagement Strategist at Evisort Inc., you will be instrumental in overseeing our most significant accounts, concentrating on enhancing the digital transformation of contract management and intelligent analytics. This multifaceted role is designed to ensure client satisfaction, promote high user adoption, and achieve...

  • Senior Client Engagement Strategist

    1 month ago

    Canada Evisort Inc. Full time

    Position Overview: As a Senior Client Engagement Strategist at Evisort Inc., you will be instrumental in overseeing our most significant accounts, concentrating on enhancing the digital transformation of contract management and intelligent analytics. This multifaceted role is designed to ensure client satisfaction, promote high user adoption, and achieve...

  • Senior Manager, Client Experience and Engagement

    3 weeks ago

    Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Client Experience and Engagement to join our team at Scotiabank. As a key member of our organization, you will be responsible for overseeing the development and implementation of client experience strategies that drive engagement, satisfaction, loyalty, retention, and primacy within our...

  • Senior Manager, Client Experience and Engagement

    3 weeks ago

    Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Client Experience and Engagement to join our team at Scotiabank. As a key member of our organization, you will be responsible for overseeing the development and implementation of client experience strategies that drive engagement, satisfaction, loyalty, retention, and primacy within our...

  • Senior Manager, Client Experience and Engagement

    3 weeks ago

    Canada Cari Full time

    About the RoleCari is seeking a highly skilled Senior Manager, Client Experience and Engagement to lead our efforts in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesClient Experience Strategy: Develop and implement a comprehensive client experience strategy that aligns with Cari's business objectives and enhances...

  • Senior Manager, Client Experience and Engagement

    3 weeks ago

    Canada Cari Full time

    About the RoleCari is seeking a highly skilled Senior Manager, Client Experience and Engagement to lead our efforts in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesClient Experience Strategy: Develop and implement a comprehensive client experience strategy that aligns with Cari's business objectives and enhances...

  • Client Engagement Specialist

    1 month ago

    Canada Konica Minolta Business Solutions U.S.A., Inc. Full time

    OverviewWe are seeking a Client Engagement Specialist to enhance our service delivery.Transparent. Customer-focused. Creative. Committed. Inclusive & Cooperative. Responsible.Key ResponsibilitiesOversee the comprehensive Managed Print Services operations for designated accounts, ensuring adherence to contractual commitments, revenue generation, and profit...

  • Client Engagement Specialist

    1 month ago

    Canada Konica Minolta Business Solutions U.S.A., Inc. Full time

    Position OverviewWe are seeking a Client Engagement Specialist to enhance our operations.Transparent. Customer-focused. Creative. Driven. Inclusive & Cooperative. Responsible.Key ResponsibilitiesOversee the comprehensive Managed Print Services for designated accounts, ensuring accountability to meet contractual commitments, revenue, and margin targets while...

  • Supporter Engagement Associate

    2 weeks ago

    Canada Compassion Canada Full time

    Job Title: Supporter Engagement AssociateJob Summary:The Supporter Engagement Associate will play a vital role in delivering exceptional supporter experiences by providing top-notch customer service to Compassion Canada supporters. This includes engaging with sponsors, donors, volunteers, and potential partners through various communication channels.Key...

  • Supporter Engagement Associate

    2 weeks ago

    Canada Compassion Canada Full time

    Job Title: Supporter Engagement AssociateJob Summary:The Supporter Engagement Associate will play a vital role in delivering exceptional supporter experiences by providing top-notch customer service to Compassion Canada supporters. This includes engaging with sponsors, donors, volunteers, and potential partners through various communication channels.Key...

  • Senior Director of Engagement

    4 weeks ago

    Canada Private Company Full time

    The Senior Director of Engagement at our technology company plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. This role demands a strong expertise in customer experience, product adoption, and retention strategies. Leading a team and...

  • Senior Director of Engagement

    4 weeks ago

    Canada Private Company Full time

    The Senior Director of Engagement at our technology company plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. This role demands a strong expertise in customer experience, product adoption, and retention strategies. Leading a team and...

  • Senior Accounting Associate

    1 month ago

    Canada Talentdepot Full time

    Join a dynamic team at Talentdepot, where we specialize in providing comprehensive financial services to businesses and non-profit organizations.We are seeking a full-time, tech-savvy Senior Associate with a strong commitment to excellence and a robust work ethic.Your Key Responsibilities:Possess 3 – 4 years of experience in a Canadian CPA firm.Demonstrate...

  • Senior Director of Engagement

    3 weeks ago

    Canada Private Company Full time

    The Senior Director of Engagement at our technology company plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. This role demands a strong expertise in customer experience, product adoption, and retention strategies. Leading a team and...

  • Senior Associate Lawyer

    23 hours ago

    Canada Thechildandfamilyconnection Full time

    Job Title: Senior Associate LawyerRussell-Cooke Solicitors is seeking an experienced and ambitious private wealth disputes specialist to join their well-regarded and friendly team based in their Putney Office.About the RoleThe practice has an established reputation in the market for providing an excellent holistic service to their clients who include HNW...

  • Senior Associate Lawyer

    20 hours ago

    Canada Thechildandfamilyconnection Full time

    Job Title: Senior Associate LawyerRussell-Cooke Solicitors is seeking an experienced and ambitious private wealth disputes specialist to join their well-regarded and friendly team based in their Putney Office.About the RoleThe practice has an established reputation in the market for providing an excellent holistic service to their clients who include HNW...

  • Senior Director of Engagement

    4 weeks ago

    Canada, CA Private Company Full time

    The Senior Director of Engagement at our technology company plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. This role demands a strong expertise in customer experience, product adoption, and retention strategies. Leading a team and...

  • Senior Director of Engagement

    4 weeks ago

    Canada Private Company Full time

    The Senior Director of Engagement at our technology company plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. This role demands a strong expertise in customer experience, product adoption, and retention strategies. Leading a team and...

  • Senior Director of Engagement

    4 weeks ago

    Canada Private Company Full time

    The Senior Director of Engagement at our technology company plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. This role demands a strong expertise in customer experience, product adoption, and retention strategies. Leading a team and...

  • Senior Director of Engagement

    4 weeks ago

    Canada Private Company Full time

    The Senior Director of Engagement at our technology company plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. This role demands a strong expertise in customer experience, product adoption, and retention strategies. Leading a team and...

Senior Associate, Client Engagement

3 months ago

canada BrandActive Full time

Our Company


BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation and brand and marketing operations. Whether our client is striving to optimize the implementation of a brand change, or identify opportunities to save money, time, and resources managing your brand and marketing dollars, BrandActive has what it takes to get the job done.

Since 1998, BrandActive has scoped, budgeted, planned, and executed brand change for many of the world’s most valuable brands. Our services combine industry-leading analytics with a unique and proven methodology that provides the information clients need to make sound financial decisions, save time and money and operate more efficiently. Whether our clients are going through a one-time corporate rebrand or want to get the most out of the everyday management of their existing brand, we help them achieve more, spend less, and build a better brand.


For BrandActive team members, our goal is to be an inclusive place where you are supported in becoming the best you can be, where together we build a strong and agile organization that not only sets the standard for excellence in our industry globally, but also exemplifies how to be a compassionate commercial endeavor that is built on trusting relationships and empowering the growth of every one of us. We are a team of great people, doing great work and having a great time doing it, and we challenge ourselves to bring smarter, faster and better solutions into everything we do


To meet the needs of our clients we have the following opportunity.


The Opportunity


Under the guidance of a Manager or Senior Manager, the Senior Associate is responsible for providing project management and consulting support on rebrand implementation projects. This role may involve leading small projects, key components of larger projects, as well as providing support across multiple projects. The Senior Associate is expected to manage project timelines, coordinate with clients and team members, and ensure deliverables meet the highest standards.


We are all committed to working together to achieve our North Star of a team of great people, doing great work and having a great time doing it. As part of this, there is an expectation that all team members contribute to internal initiatives that advance our client and/or team member experience while challenging us to be smarter, faster, better in everything that we do We find that this allows us to be agile in our approach to the work and provide growth opportunities for our team members.

BrandActive is going places – join us and help make it an even better place to work.



Responsibilities


Project Management and Execution

  • Support various phases of rebrand implementation projects
  • Develop and maintain detailed project budgets, schedules, and updates using project management software
  • Manage project deliverables and performance in line with approved project plans
  • Track and review changes against the Statement of Work using change orders affecting proposed budgets, scope, and time
  • Support and manage suppliers as required (e.g., RFI, RFP, regular follow-up, tracking tools)


Strategic and Analytical Skills

  • Ensure all project participants understand project goals, assumptions, constraints, and deliverables by beginning with the end in mind and managing this process throughout each phase of work
  • Produce cost estimates based on client data and established strategies
  • Research relevant suppliers to determine their value in assisting with a client’s complete rebrand
  • Develop and update deliverables based on data gathered to support project analysis


Communication and Collaboration

  • Attend and host meetings with clients, maintaining records from internal and client-facing meetings, and communicate updates accordingly
  • Take notes during stakeholder interviews and incorporate relevant information into project planning and analysis
  • Contribute to internal initiatives that impact the client and/or team member experience


Professional Development

  • Take accountability for own development, creating and updating development plan as required, communicating with people leader around aspirations
  • Accept and act on feedback provided
  • Is inclusive and supportive in interactions with colleagues
  • Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities


Key Skills and Competencies


  • Demonstrated commitment to life-long learning; post-secondary degree, diploma or certificate preferred
  • Three to four years of relevant experience that includes project management and direct client engagement
  • Demonstrated ability to take initiative and solve problems creatively
  • Proven track record of regularly seeking feedback and integrating it into work practices
  • Strong attention to detail with the ability to identify important details while maintaining focus on overall project goals
  • Ability to quickly change direction and adapt to new challenges and priorities
  • Excellent verbal and written communication skills, with the ability to manage client calls and requests independently
  • An inclusive and supportive approach to working with colleagues and clients
  • High level of comfort with technology, including proficiency in Outlook, Word, Excel, PowerPoint, and project management tools such as MS Project and SharePoint


Compensation

BrandActive offers a competitive compensation package including a comprehensive benefits plan. Salary commensurate with experience and education.


Start Date

Immediately


BrandActive is an equal opportunity employer and values inclusion in its workforce. BrandActive is pleased to offer accommodations throughout all stages of the recruitment and selection process.