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Supporter Engagement Associate

2 months ago

Canada Compassion Canada Full time
Job Title: Supporter Engagement Associate

Job Summary:

The Supporter Engagement Associate will play a vital role in delivering exceptional supporter experiences by providing top-notch customer service to Compassion Canada supporters. This includes engaging with sponsors, donors, volunteers, and potential partners through various communication channels.

Key Responsibilities:

  • Provide exceptional supporter service through phone, email, and chat inquiries.
  • Be a subject matter expert on the Compassion program and supporter opportunities to deepen engagement and increase acquisition.
  • Maintain accurate and up-to-date supporter data through various systems.
  • Ensure quality and compliance requirements are met in every supporter interaction.
  • Contribute to the team dynamic and culture, engaging in personal, professional, and spiritual growth.
  • Provide assistance with overflow work for other members of the Partner Relations team as needed.

Requirements:

  • English language proficiency is required, and conversational proficiency in French, Spanish, Korean, Cantonese, Mandarin, or other languages would be considered a strong asset.
  • Passionate about and experienced in providing exceptional customer service and solving complex supporter-related problems.
  • Desire and stamina to engage with a variety of supporters for extended periods throughout the day.
  • Excellent oral and written communication abilities.
  • Ability to multi-task and strong proficiency in a computerized environment.
  • Working knowledge of Microsoft Office, Office365 is an asset.
  • Strong data entry skills with a minimum of 50+WPM.
  • Ability to work in a fast-paced, demanding environment with an aptitude to champion change.
  • Committed to team and personal excellence, with the ability to take individual initiative.

Education and Experience:

  • Completion of High School or equivalent.
  • Experience within a call centre, or with customer service is an asset.

Working Conditions:

  • Remote-First Employment: All staff who are not in-office essential default to remote or telecommuting depending on their distance to the Compassion office.
  • Travel and Overtime may be required.