Security Supervisor – De-Escalation

3 days ago

Edmonton, Canada Securiguard Services Ltd. Full time

Security Supervisor – De‑Escalation & Intervention Specialist Apply for the Security Supervisor – De‑Escalation & Intervention Specialist role at Securiguard Services Ltd. At Securiguard, we believe in making difference in our community by going above and beyond what is expected to make people feel safe. As Canada’s leading provider of corporate security services, we focus on customer service, creating value for clients, and caring for our people, our community, and the environment. We are looking for an energetic and motivated Security Supervisor for a high‑profile commercial mall in Edmonton. Maintaining the daily operation of the site schedule and effectively leading, supervising and mentoring a team. This is a wonderful opportunity for a supervisor who is looking for the next step in their career. Day‑to‑Day Responsibilities Conduct regular patrols to ensure site safety and compliance Provide First Aid, CPR, and AED support when required Monitor and maintain security systems (alarms, cameras, access control); report deficiencies and coordinate repairs Manage access requests and enforce standard operating procedures Oversee CCTV monitoring across all sites and verify daily camera functionality Supervise on‑site team operations and enforce site policies Schedule staff and manage daily operations to ensure coverage and efficiency Coordinate onboarding and training for new employees Monitor team performance and foster a positive, engaged work environment Ensure timely and accurate incident reporting Collaborate with the Operations Manager to communicate updates to the client Requirements Valid Alberta Security Worker License Over 1 year supervisor experience in high‑profile security Over 1 year customer service experience (commercial/hospital setting) Occupational First Aid II (Asset) WHMIS Certification Demonstrated experience supervising, coaching, and mentoring a team Strong communicator who leads with empathy and a listening mindset Strong customer service skills Post‑secondary education in law enforcement or security is an asset Advanced computer skills Full‑time availability with flexibility Preferred Experience A combination of hospitality and security supervision experience is ideal for this role. Who We Are At Securiguard we believe in living and acting by our values: R.E.A.C.H. – Respect, Empathy, Accountability, Courtesy, Honesty. Diversity is at the heart of what helps us grow and adapt. Competitive Compensation & Health Benefits Package Salary: $21.85 per hour #J-18808-Ljbffr

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