ServiceNow Project Manager

3 weeks ago


Vancouver, Canada emergiTEL Full time

Senior Hiring Specialist | IT, Sales & Engineering Talent Partner | Connecting Top Talent with Leading Employers Across the U.S. & Canada | Executive… My client is seeking a highly skilled ServiceNow Project Manager for a contract consulting engagement supporting enterprise-scale ServiceNow initiatives. This role is ideal for a results‑driven professional who thrives in leading complex projects, motivating cross‑functional teams, and delivering high‑impact technical and business outcomes. What You’ll Be Doing Lead ServiceNow projects end‑to‑end, ensuring successful delivery aligned with business requirements and client expectations Partner with stakeholders to assess current processes, gather requirements, and design effective ServiceNow solutions Oversee system configuration, workflow customization, quality assurance, and user acceptance testing (UAT) Mentor and support technical and functional team members, providing guidance on ServiceNow best practices Collaborate with cross‑functional teams, vendors, and leadership to manage dependencies and resolve project issues Deliver consulting and technical methodologies across the ServiceNow platform, including ITIL‑aligned processes Prepare proposals, lead presentations, and engage with senior stakeholders and executives Contribute to practice development by documenting methodologies, creating reusable assets, and supporting continuous improvement Drive adoption of ServiceNow capabilities across ITSM, HR, Customer Service, and other workflow domains What My Client Is Looking For Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s, MBA, or Information Systems preferred) ServiceNow certifications such as Certified System Administrator or Implementation Specialist (advanced certifications are a plus) ITIL (Foundation/Intermediate/Expert) and/or PMP certification is an asset 4+ years of experience delivering ServiceNow implementations, including configuration, development, and project leadership Proven project management experience with direct client engagement and delivery of complex initiatives Excellent communication skills with experience facilitating workshops, presentations, and process documentation Experience with other ITSM platforms (e.g., BMC Remedy, HP Service Manager) and workflow tools (HR Case Management, CSM) is a plus Demonstrated ability to lead teams, mentor peers, and build strong relationships with technical and business stakeholders 📩 Interested or know someone who might be a great fit? Reach out to learn more about this opportunity. Seniority level Director Employment type Contract Job function Information Technology Industries Technology, Information and Media Referrals increase your chances of interviewing at emergiTEL by 2x #J-18808-Ljbffr



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