ServiceNow Project Manager

17 hours ago

Vancouver, British Columbia, Canada emergiTEL Full time

My client is seeking a highly skilled
ServiceNow Project Manager
for a
contract consulting engagement
supporting
enterprise-scale ServiceNow initiatives
. This role is ideal for a results-driven professional who thrives in leading complex projects, motivating cross-functional teams, and delivering high-impact technical and business outcomes.

What You'll Be Doing

  • Lead ServiceNow projects end-to-end, ensuring successful delivery aligned with business requirements and client expectations
  • Partner with stakeholders to assess current processes, gather requirements, and design effective ServiceNow solutions
  • Oversee system configuration, workflow customization, quality assurance, and user acceptance testing (UAT)
  • Mentor and support technical and functional team members, providing guidance on ServiceNow best practices
  • Collaborate with cross-functional teams, vendors, and leadership to manage dependencies and resolve project issues
  • Deliver consulting and technical methodologies across the ServiceNow platform, including ITIL-aligned processes
  • Prepare proposals, lead presentations, and engage with senior stakeholders and executives
  • Contribute to practice development by documenting methodologies, creating reusable assets, and supporting continuous improvement
  • Drive adoption of ServiceNow capabilities across ITSM, HR, Customer Service, and other workflow domains

What My Client Is Looking For

  • Bachelor's degree in Computer Science, Engineering, or a related field (Master's, MBA, or Information Systems preferred)
  • ServiceNow certifications such as
    Certified System Administrator
    or
    Implementation Specialist
    (advanced certifications are a plus)
  • ITIL
    (Foundation/Intermediate/Expert) and/or
    PMP
    certification is an asset
  • 4+ years of experience delivering ServiceNow implementations, including configuration, development, and project leadership
  • Strong technical understanding of
    JavaScript, HTML, CSS, AngularJS
    , and integrations using
    REST/SOAP APIs, JSON/XML
  • Proven project management experience with direct client engagement and delivery of complex initiatives
  • Excellent communication skills with experience facilitating workshops, presentations, and process documentation
  • Experience with other ITSM platforms (e.g., BMC Remedy, HP Service Manager) and workflow tools (HR Case Management, CSM) is a plus
  • Demonstrated ability to lead teams, mentor peers, and build strong relationships with technical and business stakeholders


Interested or know someone who might be a great fit?

Reach out to learn more about this opportunity.

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