Sr. Business Analyst/Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

3 weeks ago


Vancouver, Canada ServiceNow Full time

Employer Industry: Technology Solutions Provider Why consider this job opportunity Opportunity for career advancement and growth within the organization Up to 50% travel annually based on customer needs Supportive and collaborative work environment Chance to work with innovative AI-enhanced technology Engage with a diverse range of global clients, including 85% of the Fortune 500 What to Expect (Job Responsibilities) Serve as a process expert for HR, Workplace/Facility, and/or Legal departments utilizing ServiceNow products Lead workshops for process definition, re‑engineering, and improvement with key customer stakeholders Draft user stories and acceptance criteria while guiding customers through the documentation process Support customer unit and user‑acceptance testing throughout project engagements Prepare customer‑facing deliverables focused on process improvements What is Required (Qualifications) Must be a Canadian Citizen with the ability to obtain and maintain a Canadian security clearance At least 8+ years of consulting experience in HR, Workplace/Facility, and Legal operations/technology Must hold relevant ServiceNow certifications such as Certified System Administrator and HR Professional Suite Certification Demonstrated ability to influence and consult within HR and Legal organizations Excellent communication skills, both written and verbal, with strong presentation abilities How to Stand Out (Preferred Qualifications) Experience with leading HR, IWMS, and/or Legal systems such as Workday, SAP SuccessFactors, or Oracle Proven experience in converting business requirements into configuration requirements using Agile methodologies Experience in providing Knowledge-Centered Service/Support Strong interpersonal skills with a customer‑centric attitude Ability to manage multiple complex projects simultaneously #J-18808-Ljbffr



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