Customer Success Associate, Technical Support
3 weeks ago
Responsibilities Speak French fluently to support customers. Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionals Accurately document customer information and a detailed problem/issue description of all support calls/emails in a CRM system. Supervise open requests and keep requests current and complete Work with other groups and internal teams to assure timely and professional resolution of customer requests Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers Strong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultations Requires a high level of attention to detail, outstanding resourcefulness, flexibility, and the ability to work within a team setting Must be available to work standard shift until 8 p.m. and work company holidays. Qualifications - External QUALIFICATIONS REQUIRED (Non-Negotiable): Technical and troubleshooting proficiency, training, and experience Must speak French fluently Experience with Microsoft Office products – Outlook, Word, and Excel Excellent verbal and written communication skills along with a customer-based focus Knowledge of, or experience with customer service management systems and tools QUALIFICATIONS PREFERRED (Negotiable): Background in providing customer service and technical support Additional language skills a plus Educational and/or work experience Bachelor’s degree, Associate degree, or equivalent work experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr
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Technical Customer Support 1
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Quebec, Canada Intrado Life & Safety, Inc. Full timeAbout Us Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting‑edge company strives to become the most trusted, data‑centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of...
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French-Speaking Customer Success
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Quebec, Canada Industrial Scientific Corporation Full timeA technology solutions provider in Quebec seeks a Customer Support Representative fluent in French to offer technical assistance. The role emphasizes quality communication through phone and email, requiring strong technical troubleshooting skills and experience with Microsoft Office. A Bachelor's degree or equivalent experience is necessary. Candidates must...
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Customer Success Manager
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Quebec, Canada Ll Oefentherapie Full timeOverviewOracle Customer Success Services (CSS) helps customers maximizing their investments in Oracle Cloud, Database, Applications, and Hardware products including Engineered Systems. CSS assists clients to transforming and evolving their business by leveraging our network of Cloud Data Centers, technical and functional specialists, leaders, engineers and...
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Quebec, Canada Intrado Life & Safety, Inc. Full timeAbout UsIntrado se consacre à sauver des vies et à protéger les communautés, en les aidant à se préparer, à répondre et à se remettre des événements critiques. Notre entreprise de pointe s’efforce de devenir le partenaire de services d’urgence le plus fiable et axé sur les données, en unifiant les communications fragmentées pour fournir une...
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Customer Experience Associate Maguire
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Quebec City, Canada Scotiabank Full timeRequisition ID: 173894 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
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Quebec, Canada Ll Oefentherapie Full timeOverview Oracle Customer Success Services (CSS) helps customers maximizing their investments in Oracle Cloud, Database, Applications, and Hardware products including Engineered Systems. CSS assists clients to transforming and evolving their business by leveraging our network of Cloud Data Centers, technical and functional specialists, leaders, engineers and...
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Technical Support Manager
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Technical Support Manager
1 week ago
Quebec, Canada Probewell Lab Inc. Full timeAbout Probewell Probewell Lab Inc. is a Quebec-based company specializing in the design, manufacturing, and commercialization of high-precision measurement instruments primarily intended for electric utilities. Recognized for the reliability, robustness, and quality of its products, Probewell supports customers worldwide with innovative solutions and...
