Technical Support Manager
6 days ago
About Probewell
Probewell Lab Inc. is a Quebec-based company specializing in the design, manufacturing, and commercialization of high-precision measurement instruments primarily intended for electric utilities. Recognized for the reliability, robustness, and quality of its products, Probewell supports customers worldwide with innovative solutions and high-level technical support.
The Role
We are looking for a senior engineer or technician with a strong passion for technology and customer service to join our team. In this key role, you will be the primary technical point of contact for our customers. You will work directly in the field to provide troubleshooting, training, and technical support, while also serving as a critical link between the Sales, R&D, and Operations teams.
This position requires regular travel within Canada and the United States.
Key Responsibilities
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Perform technical interventions at customer sites (equipment installation, configuration, troubleshooting, and validation)
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Provide advanced technical support, both on site and remotely
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Train customers on the proper use of Probewell equipment and software
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Collaborate with the Sales team to support technical demonstrations and pre-/post-sales activities
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Collect field feedback and communicate it to the R&D team to support continuous product improvement
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Participate in trade shows, conferences, and customer events as required
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Contribute to the improvement of technical documentation and support tools
Profile Sought
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Degree in Electrical Engineering, Electronics, Instrumentation, or a relevant technical diploma with equivalent experience
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Minimum of 6 to 9 years of relevant experience in technical support, instrumentation, or electrical equipment
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Strong troubleshooting and technical problem-solving skills
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Excellent customer service mindset and the ability to communicate effectively with both technical and non-technical stakeholders
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Ability to work independently and manage priorities in a field-based environment
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Comfortable with frequent travel
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Very good command of French and English (spoken and written); Spanish is an asset
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