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Regional Operations Manager
21 hours ago
Welcome, we're thrilled you are considering joining the highly skilled leadership team at VetCare Canada Learn More VetCare (vet‑care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them. VetCare is a fast‑paced, forward‑thinking company focused on operating animal hospitals across Canada. We drive success by leveraging our forward‑thinking approach to unleash the possibilities in our space that inspire us to go further and expand our national brand. We are a purpose‑driven business to create experiences that put our people and patients first - in a nutshell, we strive to create human connections in everything that we do. About the Role We have a unique opportunity for an experienced Regional Operations Manager to oversee and coach our growing Veterinarians and clinical staff in Western Canada (Calgary‑based). We are passionate and committed to nourishing new talents, and this position is critical to enable the performance of our team. Additionally, you will be responsible for overseeing and leading day‑to‑day operations of our clinical practices within the Western Region of Canada. Develop and execute regional operational strategies that drive consistent performance, operational excellence, and achievement of business objectives across all clinics. Provide ongoing leadership and operational oversight to Practice Managers, ensuring effective management of day‑to‑day operations, staffing optimization, and high‑quality client and patient service delivery. Drive performance against key operational and financial KPIs, implementing corrective action plans where needed to exceed regional targets. Manage deployment of our people and resources, including budgets, P&L, facilities and inventory; Lead change initiatives and develop and implement clinic performance improvement plans; Lead the training and professional development, and recruitment for our veterinary teams and staff; Develop, maintain and promote adherence to hospital policies and protocols; Monitor and analyze key performance indicators, financial metrics, and operational data to identify areas for improvement and implement necessary changes to enhance overall performance. Foster a collaborative and positive work environment, promoting teamwork and professional development among the clinic staff. Who You Are You are a trusted member of the clinical leadership team and a consistent advocate for patients, team members, and clients. You take initiative, follow through, and are known for getting things done thoughtfully and with purpose. You lead with empathy and practice genuine, people‑first leadership. You understand that strong results come from engaged teams, clear direction, and a commitment to doing the right thing every day. You bring a strategic mindset and a bias for action, with the ability to deliver sustainable operational and financial results across a complex, multi‑site environment. You bring: A university degree in a relevant field (management, medicine, or science) preferred Proven leadership experience managing teams of approximately 10–20 people Experience in veterinary medicine or a related healthcare field (human medicine, dental, etc.) is considered an asset Experience overseeing multiple locations within a service‑based organization A willingness to travel regularly to support clinics within your portfolio Strong organizational, communication, and relationship‑building skills Leaders interested in transitioning from clinical practice into a leadership and management role are strongly encouraged to apply. What The Role Can Offer Competitive Salary with great bonus potential Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off The VetCare Community Benefits A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community‑wide social platform Recognition programs Access to our veterinary learning platform Why Join VetCare? A Team You Can Rely On You’ll work alongside experienced professionals on the Operations Team, talented Practice Care Centre team members, enthusiastic leaders on the Medical Team, dynamic Practice Managers, skilled DVMs, passionate RVTs, exceptional veterinary assistants, and eager client care professionals who genuinely support one another. We value open communication, mutual respect, and high clinical standards — and we believe great care starts with a strong, collaborative team. Flexibility That Respects Your Life Veterinary medicine can be intense, and we’re committed to helping our team thrive. This is a full‑time position, and we’ll partner with you to create a schedule that promotes long‑term sustainability and work‑life balance. Real Investment in Your Growth You’ll have access to ongoing continuing education and development opportunities designed to strengthen your skills, support your career goals, and help you grow with confidence at every stage of your career journey. Please apply now by submitting a resume and cover letter. Ideally, this person should be based in the Calgary area and open to travel when necessary (to visit clinics within their portfolio) #J-18808-Ljbffr
