Regional Manager, Operations

2 weeks ago

Calgary, Canada Optima Living Full time

**Let us welcome you home.**

Optima Living operates Independent Living, Assisted Living, Supportive Living, Long Term Care and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” At Optima Living, we feel genuinely honoured to work with our residents and we advocate a resident-centered approach where the resident is the focus of all our endeavours.

**Position Summary**
Reporting to the Senior Director, Operations, the Regional Manager, Operations will play a pivotal role in ensuring consistency, excellence, and compliance in a way that represents Optima Living’s Mission Vision and Values and North Star, Let us welcome you home, across all communities.

**Key Responsibilities**
**Operational Leadership
- Support the implementation of standardized operational policies and procedures, Optima programs and initiatives in communities within the region.
- Collaborate with General Managers and community leadership teams to streamline processes, ensuring consistency and efficiency.
- Collaborate with Community of Practice (COP) leaders on their respective functions as well as Finance, HR and Asset Management.

**Community Management
- Provide guidance and support to community managers, overseeing the operational performance of each community.
- Conduct regular site visits to assess operations, address challenges, and identify opportunities for improvement.
- Support the sites in the event of a General Manager vacancy and perform other duties as required.

**Staff Development
- Collaborate with community leaders to recruit, train, and retain qualified staff.
- Facilitate initiatives to ensure a consistent standard of service and professional development.

Financial Oversight
- Support the Directors, Operations to monitor financial performance, identify cost-saving opportunities, and implement effective strategies for revenue generation.

**Compliances and Regulations
- Support the site leadership teams to ensure that all communities within the region comply with relevant laws, regulations, and industry standards.
- Coordinate with community leadership teams to address and resolve compliance issues promptly.

**Qualifications & Experience**
- Minimum of 5 years industry experience preferably as a General Manager and diploma or degree program in Business Administration, Healthcare, Finance, or related discipline. Preference of experience with Type A or Long-Term Care Communities.
- Proven experience in the seniors housing industry preferable at a General Manager level.
- In-depth understanding of regulatory requirements and compliance in the seniors housing sector.
- Strong leadership, communication, and interpersonal skills.
- Ability to analyze complex situations, make decisions, and implement effective solutions.
- Demonstrated experience in budget management and financial analysis.
- Valid drivers license and ability to travel.
- Compassionate and empathetic towards the needs of senior residents.
- Strong problem-solving and decision-making skills
- Ability to lead collaboratively in a team-oriented environment.
- Results-driven with a focus on achieving operational excellence.

**Conditions of Employment**
- Clear Police Information Check
- Clear Vulnerable Sector Check
- Successful completion of all mandatory Provincial Health Requirements

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