Technical Sales Operations Manager

6 days ago

Old Toronto, Canada Together Software Inc. Full time

Who We Are

Together is a rapidly growing mentorship software provider, proudly part of the Y Combinator 2019 cohort. At Together, we empower organizations to unlock the full potential of their workforce by leveraging their collective knowledge and skills, fostering a culture of continuous learning and development. Our mentorship software has proven instrumental in enhancing engagement and retention, promoting diversity and inclusion, and catalyzing professional growth across globally recognized companies such as Heineken, Randstad, Kelloggs, and Warner Bros Discovery.

Our Mission

Together’s mission is to help every employee find and learn from peers, mentors, or experts at their company.

What You'll Do

- Play a critical role in helping us close new business

- Work with our Sales team to complete the relatively complex procurement items our customers require before closing a new deal.

- Collaborate with our Customer Success, Product, and Engineering teams to understand our product and customers in order to help answer questions from prospective customers

- Create Product knowledge documentation for the Sales and Customer Success teams

- Facilitate the completion of platform security reviews and answer follow up questions from customers through technical understanding of IT

- Assist with integrations to customer systems, such as HR systems

- Gather requirements from customers and share your insights with the Product team to direct the product roadmap

- Review feedback from customer’s legal teams on Master Service Agreements and Data Processing Agreements

- Attend calls with our customers to answer their IT and technical questions

What You'll Bring To The Table

- Bachelor's degree in Business, Engineering, Computer Science or related field

- Excellent written and verbal communication skills

- Ability to understand and synthesize complex technical information

- Ability to thrive in a dynamic, collaborative, and fast-paced environment

- Extremely self-motivated with a diligent work ethic

- Experience within a B2B technology company

- Experience working with CRMs

- Preferred: Experience working with procurement or IT security teams

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