Current jobs related to Help Desk Officer - Mississauga - Scotiabank

  • Help Desk Resource

    4 months ago

    Mississauga, Canada I & J Contracting Inc. Full time

    Our Client is looking to take on multiple Help Desk resources to help hands on in resolving issues and organizing equipment for various team members and employees. *They will be required to go into the office 2-3 times a week primarily for the purpose of receiving or issuing equipment etc. No one works in the office so they will be the only person in the...

  • IT Help Desk Support

    3 months ago

    Mississauga, Canada i3 Solutions Inc. Full time

    The Technical Client Support responsibilities are two-fold. Firstly, you will be responsible for timely and effective resolutions to issues relating to i3’s Panacea software package as it relates to both hospital management and end-user use. Secondly, you will be responsible for timely and effective resolutions to first-level end-user productivity issues...

  • Help Desk Specialist

    6 days ago

    Mississauga, Ontario, Canada JAGWILL SOLUTIONS INC Full time

    Job Title: Help Desk AnalystWe are seeking a skilled Help Desk Analyst to join our team at JAGWILL SOLUTIONS INC.Job SummaryThe Help Desk Analyst will be responsible for providing technical support to users experiencing difficulties with computer systems and software. The ideal candidate will have excellent problem-solving skills, be able to work...

  • Help Desk Specialist

    5 days ago

    Mississauga, Ontario, Canada JAGWILL SOLUTIONS INC Full time

    Job Title: Help Desk AnalystWe are seeking a skilled Help Desk Analyst to join our team at JAGWILL SOLUTIONS INC.Job SummaryThe Help Desk Analyst will be responsible for providing technical support to users experiencing difficulties with computer systems and software. The ideal candidate will have excellent problem-solving skills, be able to work...

  • Help Desk Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada MBI I.T. Services Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team at MBI I.T. Services. As a Help Desk Technician, you will be the primary point of contact for staff at voting locations, providing technical support and assistance over the phone.Key ResponsibilitiesGenerate detailed incident tickets and determine the level of...

  • Help Desk Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada MBI I.T. Services Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team at MBI I.T. Services. As a Help Desk Technician, you will be the primary point of contact for staff at voting locations, providing technical support and assistance over the phone.Key ResponsibilitiesGenerate detailed incident tickets and determine the level of...

  • Help Desk Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada MBI I.T. Services Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team at MBI I.T. Services. As a Help Desk Technician, you will be the primary point of contact for staff at voting locations, providing technical support and assistance over the phone.Key ResponsibilitiesGenerate detailed incident tickets and determine the level of...

  • Help Desk Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada MBI I.T. Services Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team at MBI I.T. Services. As a Help Desk Technician, you will be the primary point of contact for staff at voting locations, providing technical support and assistance over the phone.Key ResponsibilitiesGenerate detailed incident tickets and determine the level of...

  • Help Desk Specialist

    4 days ago

    Mississauga, Ontario, Canada Etel Soft Technologies Inc. Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and organized Help Desk Analyst to join our team at Etel Soft Technologies Inc.Job SummaryThe Help Desk Analyst will be responsible for providing technical support to our employees, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key...

  • Help Desk Specialist

    4 days ago

    Mississauga, Ontario, Canada Etel Soft Technologies Inc. Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and organized Help Desk Analyst to join our team at Etel Soft Technologies Inc.Job SummaryThe Help Desk Analyst will be responsible for providing technical support to our employees, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key...

  • Help Desk Specialist

    2 days ago

    Mississauga, Ontario, Canada Etel Soft Technologies Inc. Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and organized Help Desk Analyst to join our team at Etel Soft Technologies Inc.Job SummaryThe Help Desk Analyst will be responsible for providing technical support to our employees, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key...

  • Help Desk Specialist

    2 days ago

    Mississauga, Ontario, Canada Etel Soft Technologies Inc. Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and organized Help Desk Analyst to join our team at Etel Soft Technologies Inc.Job SummaryThe Help Desk Analyst will be responsible for providing technical support to our employees, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key...

  • Help Desk Specialist

    5 days ago

    Mississauga, Ontario, Canada Etel Soft Technologies Inc. Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and organized Help Desk Analyst to join our team at Etel Soft Technologies Inc.Job SummaryThe Help Desk Analyst will be responsible for providing technical support to our employees, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key...

  • Help Desk Specialist

    5 days ago

    Mississauga, Ontario, Canada Etel Soft Technologies Inc. Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and organized Help Desk Analyst to join our team at Etel Soft Technologies Inc.Job SummaryThe Help Desk Analyst will be responsible for providing technical support to our employees, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key...

  • Help Desk Specialist

    19 hours ago

    Mississauga, Ontario, Canada JAGWILL SOLUTIONS INC Full time

    Job Title: Help Desk AnalystWe are seeking a skilled Help Desk Analyst to join our team at JAGWILL SOLUTIONS INC. As a Help Desk Analyst, you will be responsible for providing technical support to our users, resolving issues, and ensuring a smooth user experience.Key Responsibilities:Technical Support: Respond to user inquiries and resolve technical issues...

  • Help Desk Specialist

    3 hours ago

    Mississauga, Ontario, Canada JAGWILL SOLUTIONS INC Full time

    Job Title: Help Desk AnalystWe are seeking a skilled Help Desk Analyst to join our team at JAGWILL SOLUTIONS INC. As a Help Desk Analyst, you will be responsible for providing technical support to our users, resolving issues, and ensuring a smooth user experience.Key Responsibilities:Technical Support: Respond to user inquiries and resolve technical issues...

  • Help Desk Officer

    3 months ago

    Mississauga, Canada Scotiabank Full time

    Requisition ID: 199851 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Help Desk (Tahoe) - 2 open positions Purpose of Job: **Is this role right for you? In this role you will**: - ** Customer Experience** - Provide the best-in-class customer service by: - Ensuring a high level of process and system...

  • Help Desk Support

    4 months ago

    Mississauga, Canada nugget.ai Full time

    **General Profile**: **Responsibilities/Duties**: - Provide desktop support (configuration of laptops and desktops) - Manage equipment shipments - Create and assign incident and service request tickets - Work with Technical Support Groups to diagnose and resolve problems and issues as required. - Prioritize problems, escalate High Priority requests. -...

  • Help Desk Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Help Desk Support EngineerbeBee Professionals is seeking a skilled Help Desk Support Engineer to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide timely and effective technical support to employees and customersTroubleshoot and resolve hardware and software issuesCollaborate with...

  • Help Desk Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada beBee Professionals Full time

    Help Desk Support EngineerbeBee Professionals is seeking a skilled Help Desk Support Engineer to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide timely and effective technical support to employees and customersTroubleshoot and resolve hardware and software issuesCollaborate with...

Help Desk Officer

4 months ago

Mississauga, Canada Scotiabank Full time

Requisition ID: 199851
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Help Desk (Tahoe) - 2 open positions

Purpose of Job:

The Help Desk Officer, DCD & Reconciliation is a subject matter expert who supports the Branch network and units within Global Operations by: responding to queries and providing quality advice, information and coaching to help resolve procedural questions or navigational issues, delivering an excellent customer experience. The Officer is performance-focused and works in close collaboration with partners.

Is this role right for you? In this role you will:

  1. Customer Experience - Provide the best-in-class customer service by:
    1. Ensuring a high level of process and system related knowledge as it relates to policies and procedures is maintained, delivering a consistently excellent level of service;
    2. Ensuring Service Level Agreement commitments and standards are understood and adhered to;
    3. Recognizing, and escalating to management, trends, problems and opportunities;
    4. Effectively executing on planned activities to ensure favourable quality, and timely support;
    5. Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments and/or escalation of such.
  2. Business Plan/ Execution - Maintenance of effective tools and processes by:
    1. Efficiently completing daily activities that contribute to volume tracking, thus ensuring optimal fulfillment of branch/partner support needs is being provided;
    2. Escalating the identification of trends to management that will assist in streamlining processes and service delivery to partners and customers;
    3. Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results
    4. Effectively perform activities related to new and enhanced support initiatives and periodic branch roll-outs
  1. Operational Effectiveness/Improvement - Ensure the delivery of best-in-class customer service, fostering an environment that promotes agile, flexible and timely support processing, while mitigating risk by: Identifying or escalating possible causes of a situation, and its impact;
    1. Seeking information to resolve real, underlying needs of our customers/partners and correcting problems to avoid future recurrences;
    2. Thinking about what the department can do differently and recommending new, and better ways to serve our customers/partners;
    3. Adhering to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, and Privacy;
    4. Ensuring Business Continuity Plan is in place and applicable testing is conducted for your team
    5. Prioritizing/monitoring and recommending changes to maximize the effectiveness of such.
  1. Development - Effectively develop competencies within the unit by:
    1. Ensuring department and position accountabilities, objectives, and goals are understood;
    2. Ensuring attendance and participation in ongoing coaching;
    3. Maintaining open lines of communication with management;
    4. Attending staff, unit meetings for the receiving and dissemination of information
  1. Relationship Management - Build and maintain relationships with business line partners by
    1. Participating as active partners, and initiating changes by working with manager, SSG units, branches, and business lines (e.g. Product Group, Systems Operations, Branch Customer Experience, etc.) to resolve issues, remove roadblocks, reduce costs and improve services;
    2. Providing feedback and recommendations to manager on branch and business line partner needs, and ways to improve support.

This position requires the following skills and experience:

  • Expert listening, oral and written communication skills
  • Thorough knowledge of Branch services, products, policies and procedures
  • Thorough organizational and time management skills
  • Thorough knowledge of LAN/PC Operations and systems (e.g. Pega, MS Office Suite, AS400, and others)
  • Ability to work under pressure with constant interruptions.
  • Standard office environment, with minor risk of exposure to hold-ups, extortion, etc. There is a constantly changing environment (priorities and deadlines) with dynamic volumes or processing problems encountered. Work must be accurately completed, while maintaining a high level of service to customers, within agreed upon service level agreements. Non-standard working hours may be a requirement, as hours range from Monday to Friday 8:30 a.m. 5:00 p.m.

Location(s): Canada : Ontario : Mississauga
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#J-18808-Ljbffr