Help Desk Specialist

1 month ago

Mississauga, Ontario, Canada Etel Soft Technologies Inc. Full time
Job Title: Help Desk Analyst

We are seeking a highly skilled and organized Help Desk Analyst to join our team at Etel Soft Technologies Inc.

Job Summary

The Help Desk Analyst will be responsible for providing technical support to our employees, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to employees via phone, email, or in-person
  • Troubleshoot computer systems and networks to identify and resolve technical issues
  • Document and maintain a problems and solutions log for future reference
  • Collaborate with other technical support teams to resolve complex technical issues
  • Develop and maintain knowledge of computer systems, networks, and software applications
  • Provide training and guidance to employees on technical procedures and best practices
  • Supervise and mentor junior technical support staff
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of computer systems, networks, and software applications
  • Ability to work independently and as part of a team
Working Conditions
  • Work in a fast-paced environment with tight deadlines
  • Work under pressure to resolve technical issues in a timely manner
  • Ability to work in a team environment and collaborate with other technical support staff
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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