Senior Customer Success Advisor
1 week ago
Senior Customer Success Advisor – Oracle Location: Preferred hub locations: Denver, Chicago, Nashville, Austin, Boston, Toronto (Canada). This flex role requires selected candidates to work in office 2–3 days each week. Travel: Approximately 25%. Role Overview The Customer Success (CS) Presales team supports the Direct Sales Organization in maximizing Annual Recurring Revenue (ARR) while ensuring a smooth path to successful implementation led by the CS Delivery organization. As an individual contributor, you will partner with prospects’ C‑level leaders and Oracle partners to provide product, implementation, and industry thought leadership. Key Responsibilities Support Sales, Solution Consultants, and Delivery resources across presales engagements. Articulate SuiteSuccess methodology and position its value to prospects and internal teams. Translate customer processes and objectives into accurate scope, estimates, SKUs, and Statements of Work. Deliver tailored solution presentations and value propositions to executive and operational stakeholders. Manage objections, scope alignment, risks, and deal handoffs. Maintain accurate documentation throughout deal cycles. Provide knowledge transfer to Delivery teams to support implementation success. Build and deepen industry acumen in CPG and Manufacturing. Contribute to industry‑specific content, competitive insights, and CS thought leadership. Expand functional understanding across additional NetSuite modules. Collaborate with CS Vertical Leads, Delivery Leads, and Solution Architects. Participate in CS process improvement initiatives and share best‑practice insights. Preferred Qualifications Bachelor’s degree in Business, Accounting, Computer Science, Engineering, or related field. 4–7 years of consulting, implementation, or project management experience in technology. 2–4 years of hands‑on NetSuite or comparable ERP implementation experience. Strong communication, influencing, and customer‑facing presentation skills. Ability to proactively identify challenges and propose solutions. Demonstrated collaboration and cross‑functional partnership. Ability to manage competing priorities across multiple deals. Flexibility for remote / hybrid work environments. Travel up to 25%. Benefits Medical, dental, and vision insurance (including expert medical opinion). Short‑term disability, long‑term disability, life and AD&D insurance. Supplemental life insurance for Employee/Spouse/Child. Health care and dependent care Flexible Spending Accounts. Pre‑tax commuter and parking benefits. 401(k) Savings and Investment Plan with company match. Paid time off and flexible vacation for salaried employees. 11 paid holidays and paid sick leave (72 hours on date of hire). Paid parental leave and adoption assistance. Employee Stock Purchase Plan and equity participation. Financial planning and group legal services. Voluntary benefits including auto, homeowner, and pet insurance. Career Level & Employment Type Career Level: IC3 | Vacancy Type: Replacement Position | Employment Type: Full‑time | Job Function: Consulting | Industries: IT Services and IT Consulting. Equal Opportunity Statement Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr
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NetSuite Senior Customer Success Advisor
4 weeks ago
Toronto, Canada Oracle Full timeNetSuite Senior Customer Success Advisor Join to apply for the NetSuite Senior Customer Success Advisor role at Oracle 1 day ago Be among the first 25 applicants The following Oracle US Hub locations are STRONGLY PREFERRED: Denver, Chicago, Nashville, Austen, Boston as well as Toronto hub in Canada This is a flex role with selected candidates IN OFFICE 2-3...
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Customer Success Advisor
2 weeks ago
Toronto, Canada Oracle Full timeSenior Customer Success Advisor – Oracle Location: Preferred hub locations: Denver, Chicago, Nashville, Austin, Boston, Toronto (Canada). This flex role requires selected candidates to work in office 2–3 days each week. Travel: Approximately 25%. Role Overview The Customer Success (CS) Presales team supports the Direct Sales Organization in maximizing...
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Hybrid NetSuite Senior Customer Success Advisor
4 weeks ago
Toronto, Canada Oracle Full timeA leading tech company seeks a Senior Customer Success Advisor to lead presales engagements and support implementation processes. The role demands 10+ years of technology implementation experience and strong communication skills. You will work closely with account executives and delivery teams, advocating for the SuiteSuccess methodology. This position...
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Advisor Experience Manager
2 days ago
Toronto, Canada Purpose Advisor Solutions Full timeCompany Description**_ Location: Toronto, Montreal_** **Purpose Unlimited** is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved...
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Senior Customer Success Manager
2 weeks ago
Toronto, Canada Equifax Full timeJoin to apply for the Senior Customer Success Manager role at Equifax Synopsis of the role The Senior Customer Success Manager plays a dual, critical role in optimizing the customer lifecycle for our most complex and high‑value accounts, while simultaneously elevating the performance of the broader Customer Success team. This role is responsible for...
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Senior Customer Success Manager
1 week ago
Toronto, Canada Equifax Full timeJoin to apply for the Senior Customer Success Manager role at Equifax Synopsis of the role The Senior Customer Success Manager plays a dual, critical role in optimizing the customer lifecycle for our most complex and high‑value accounts, while simultaneously elevating the performance of the broader Customer Success team. This role is responsible for...
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Customer Success Advisor
1 week ago
Toronto, Canada American Express Full timeAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...
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Customer Success Advisor
4 weeks ago
Toronto, Canada American Express Full timeAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new...
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Customer Success Advisor
1 week ago
Toronto, Ontario, Canada American Express Full timeAt American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,...
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Senior Manager, Customer Success
3 days ago
Toronto, Canada IGM US Holdings, Inc. Full timeAbout Gravity Gravity is the platform public agencies use to manage budgeting, automate financial reporting, and meet compliance with confidence. From Annual Comprehensive Financial Reports (ACFR) to Budget Books to GASB disclosures, we give teams the tools to move faster, work smarter, and build public trust. About the Role The Senior Manager, Customer...
