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Retail Store Manager H/F

4 weeks ago

Vancouver BC, Canada Brunello Cucinelli Full time

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. The Store Manager is responsible for achieving store goals while demonstrating brand philosophy, professionalism, attention to detail, and technical capability. The Store Manager is truly the ‘conductor’ leading each member of the store to achieve a perfect symphony of client experience and store operations. This is a position of great responsibility that encompasses administrative activities including store budget allocation (sales volumes, profitability, customer portfolio, etc.), talent attraction and retention, and inventory ownership. The Store Manager is a dynamic leader by nature, inspiring the store teams through his/her energy and passion. The Store Manager is the largest contributor to the overall atmosphere and energy of the store and is responsible for creating a luxury setting that conveys a feeling of home to all that visit.

Manage all aspects of the retail store.
Lead by example to provide industry-leading customer service building guest loyalty through in-store experience.
Satisfactorily resolve customer service issues by using best-in-class customer service, and ensure detailed responses to customer problems and complaints.
Serve as a market expert regarding competitive environment, talent network, and opportunities for strategic brand positioning.
Achieve Goals including store sales, inventory KPIs, performance management, and timekeeping for payroll.
Oversee, observe, and give feedback on client interactions ensuring that each client advisor provides a tailored, personal, and memorable experience aimed at growing client retention.
Coordinate staff training programs to enhance product competency, customer service, sales technique, stock management and ensure these tasks are performed in an efficient and effective manner.
Set reasonable sales objectives for staff and review them systematically while identifying possible areas of improvement to promote achievement of sales objectives.
Assign & delegate responsibilities to each member of the team while monitoring the performance and contribution to store success. Identify potential future candidates for the store to build bench of talent.
Recruit, hire and onboard new staff to ensure store is always staffed.
Analyze reporting including sell-through, productivity, sales results, and customer information and communicate to domestic and international business partners.
Partner with Merchandising and Buying to ensure that the store has enough product to meet customer expectation and demand.
Ensure Visual Merchandising in store is maintained to company standards throughout the day, partner with Visual Merchandising team to refresh store based on sell through and availability

High school diploma required; Proven ability to meet business goals by driving results through store team.
~ Ability network and cultivate clients.
~ Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
~ Availability to work a varied schedule each week including nights and weekends.


Brunello Cucinelli is committed to employment equity and diversity. We welcome and encourage applications from all qualified individuals and provide equal consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected under applicable local law.

In accordance with pay transparency requirements, the salary range for this position is $125,000 to $140,000 CAD per year. Offers are determined based on a variety of factors, including relevant skills, training, years of experience related to the role, education, and our organizational structure.
In addition to base salary, Brunello Cucinelli offers a comprehensive benefits package that includes health and dental coverage, life and disability insurance, retirement savings options, statutory holidays, a generous vacation and paid time-off policy, and opportunities for career growth within a dynamic team environment.