Customer Analytics Specialist

4 weeks ago


Mississauga, Canada Aramark Canada Full time

The Customer Analytics Specialist will join the Program Management team and will work closely with the Canadian Account Management team to deliver value to GPO & Managed service customers through Spend analytics. The candidate will be a confident self-starter who ideally has customer facing experience in food service, retail or CPG industries.
This position is hybrid with 3 days in office based out of 5150 Spectrum Way, Mississauga ON.

Job Responsibilities:

Manage supply chain relationships with key customer accounts through leading/facilitating monthly & quarterly business reviews
Utilize a high degree of qualitative and quantitative analytical skills in analyzing customer data to find key insights to deliver value
Conduct statistical analysis on customer data to identify trends & help account mgmt. teams design & implement account specific strategies to ensure growth
Prepare & deliver monthly & quarterly account specific presentations for business reviews
Support Commercialization team in program launches by performing account specific analytics
Generate reports that provides insightful recommendations into customer’s purchasing and spend behaviors and help identify areas of opportunities
Ability to perform Market Basket Analysis on current & potential customer data

Qualifications:

Bachelor’s Degree or College diploma - Engineering, Business or Supply Chain
Advanced Microsoft Excel skills is REQUIRED
Experience with databases/SQL is Preferred
Proficient in PowerPoint & presenting to clients
1-3 years’ experience in an analytical/client facing role
Results oriented, self-starter who can adapt to changing priorities
Strong written and verbal communication skills to articulate issues, analysis and solutions
Critical thinker who is inquisitive and seeks to find solutions and make recommendations
Demonstrated strategic thinking, project management skills and presentation skills
Ability to multitask and prioritize with minimal supervision
Solid organization skills and attention to detail



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