Client Service Representative 2

4 weeks ago

Vancouver, Canada Bureau Veritas North America Full time

OverviewClient Service Representative 2 at Bureau Veritas North AmericaReports to: Client Service SupervisorDepartment: Minerals CanadaLocation: Vancouver, B.C.Employment type: Full timeBasic Purpose: A Client Services Representative 2 (CSR) is responsible for interacting with customers to address inquiries, resolve complaints, and provide information about products or services. They serve as the first point of contact, ensuring a positive customer experience by handling requests via phone, email, or chat, processing orders and returns, and escalating complex issues when necessary. CSRs must possess strong communication, problem-solving, and interpersonal skills to effectively support customers and maintain satisfaction. Essential Duties And Responsibilities Client contact management (handling client contact via email/telephone/in-person) Resolve client inquiries, issues and/or complaints Assist in resolving financial issues/complaints as necessary Track client jobs and report progress Coordinate client needs with laboratory production managers Assist and coordinate with branch offices/other BV units as required Assist in maintaining client relations when required Perform onboarding process for new and existing clients Participate in renewal process by generating quotations and sending to clients for approval Schedule and host regular client meetings including agenda and presentation preparation Attend conferences/shows/events or provide assistance when required Comply with occupational health and safety legislation, BV Group Policies and Procedures, Upstream Minerals Management System Policies and Procedures and ISO standards applicable to the position Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE) Other duties or tasks as assigned by manager Skills and Competencies BSc or technical diploma in Science, preferably in Chemistry Some laboratory experience is an asset A minimum of 1 year client service experience Excellent communication skills, both verbal and written English Excellent computer skills, particularly with MS Office applications Strong interpersonal skills – outgoing, positive, tactful and flexible Strong organizing and problem solving skills to effectively handle time critical issues Able to work independently and with others Benefits Health & Dental Coverage Life Insurance STD & LTD Coverage Company RRSP match Employee Assistance Program (EAP) Professional Development Bureau Veritas is proud to be committed to providing fair and competitive pay. The salary range for this role is $23.00 - $26.00 per hour. Pay within this range varies by work location and may also depend on job-related knowledge, skills, experience, and market location. Seniority level Entry level Job function Other Referrals increase your chances of interviewing at Bureau Veritas North America by 2x Location-specific postings observed: Surrey, British Columbia, Canada; Maple Ridge, British Columbia, Canada; Coquitlam, Burnaby, White Rock, British Columbia, Canada. This job description reflects current requirements and may be updated without notice. #J-18808-Ljbffr

  • Client Service Representative 2

    4 weeks ago

    Vancouver, Canada Bureau Veritas North America Full time

    OverviewClient Service Representative 2 at Bureau Veritas North AmericaReports to: Client Service SupervisorDepartment: Minerals CanadaLocation: Vancouver, B.C.Employment type: Full timeBasic Purpose: A Client Services Representative 2 (CSR) is responsible for interacting with customers to address inquiries, resolve complaints, and provide information about...

  • Client Service Representative 2

    1 week ago

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    7 days ago

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