Client Service Representative 2

7 days ago

Vancouver, British Columbia, Canada Bureau Veritas Group Full time $40,000 - $80,000 per year

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you

Here Are Our Core Values
Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

Job Title: Client Service Representative 2
Reports to: Client Service Supervisor
Department: Minerals Canada
Location: Vancouver, B.C.
Full time
Basic Purpose
A
Client Services Representative 2
(CSR) is responsible for interacting with customers to address inquiries, resolve complaints, and provide information about products or services. They serve as the first point of contact, ensuring positive customer experience by handling requests via phone, email, or chat, processing orders and returns, and escalating complex issues when necessary. CSRs must possess strong communication, problem-solving, and interpersonal skills to effectively support customers and maintain satisfaction. Reports to the
Client Services Supervisor
Essential Duties And Responsibilities

  • Client contact management (handling client contact via email/telephone/in-person)
  • Resolve client inquiries, issues and/or complaints
  • Assists in resolving financial issues/complaints as necessary
  • Track client jobs and report progress
  • Coordinate client needs with laboratory production managers
  • Assist and coordinate with branch offices/other BV units as required
  • Assist in maintaining client relations when required
  • Perform onboard process for new and existing clients
  • Participate in renewal process by generating quotations and sending to clients for approval
  • Schedule and host regular client meetings including agenda and presentation preparation
  • Attend conferences/shows/events or provides assistance when required
  • Comply with occupational health and safety legislation, BV Group Policies and Procedures, Upstream Minerals Management System Policies and Procedures and ISO standards applicable to the position
  • Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)
  • Other duties or tasks as assigned by manager

Skills And Competencies

  • BSc or technical diploma in Science, preferably in Chemistry
  • Some laboratory experience an asset
  • A minimum of 1 year client service experience
  • Excellent communication skills, both verbal and written English
  • Excellent computer skills, particularly with MS Office applications
  • Strong interpersonal skills – outgoing, positive, tactful and flexible
  • Strong organizing and problem solving skills to effectively handle time critical issues
  • Able to work independently and with others

Benefits

  • Health & Dental Coverage
  • Life Insurance
  • STD & LTD Coverage
  • Company RRSP match
  • Employee Assistant Program (EAP)
  • Professional Development

Bureau Veritas is proud to be committed to providing fair and competitive pay.

The salary range for this role is $ $26.00 an hour.

Pay within this range varies by work location and may also depend on job-related knowledge, skills,  experience, and market location.

  • Client Service Representative 2

    7 days ago

    Vancouver, British Columbia, Canada Bureau Veritas Full time $23 - $26

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for youHere are our Core...

  • Client Service Representative 2

    7 days ago

    Vancouver, British Columbia, Canada Bureau Veritas Full time $40,000 - $80,000 per year

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for youHere are our Core...

  • Client Services Representative

    2 weeks ago

    Vancouver, British Columbia, Canada Company 3 Full time

    Business Unit:Company 3Job Title:Client Services RepresentativeLocation:Vancouver, BC (On-Site)Pay Rate: $18.00 CAD hourlyPosition SummaryWe are looking for an Operations & Client Services Representative who has a passion for delivering the highest levels of service to clients and employees. The Client Services Representative is responsible for assisting the...

  • Client Services Representative

    1 week ago

    Vancouver, British Columbia, Canada H&R Block Canada Full time $45,000 - $65,000 per year

    Company DescriptionH&R Block Canada has been Canada's leading tax preparation firm for over 60 years, dedicated to providing expert tax solutions to individuals and businesses. With a strong network of nearly 1,000 offices across the country and a highly trained team of Tax Experts, we offer a comprehensive range of tax services. Our innovative digital tools...

  • Client Service Representative

    1 week ago

    Vancouver, British Columbia, Canada True North Disability Services Full time $20,000 - $40,000 per year

    Client Service Representative (CSR)Location: Work from home in CanadaJob Title: Client Service Representative (CSR)Job Type: Full-Time, Monday to FridayIndustry: Financial ServicesAt True North, our mission is to help eligible Canadians obtain the Disability Tax Credit (DTC) and reclaim their unused credits and benefits. We are looking for a diligent,...

  • Client Service Representative

    1 week ago

    Vancouver, British Columbia, Canada 83c7295d-2761-4cc2-8243-4b45c305a0a4 Full time $38,480 - $52,000 per year

    We are seeking a Client Service Representative to support our continued expansion in Vancouver, BC area. Our organization is a performance-driven, team-focused firm, and we are proud to have been entrusted with introducing the newest product innovations from a leading local telecommunications provider.In this role, you will contribute directly to the...

  • Client Service Representative

    1 day ago

    Vancouver, British Columbia, Canada CIBC Full time $45,000 - $65,000 per year

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Service Representative

    1 week ago

    Vancouver, British Columbia, Canada CIBC Full time $45,000 - $65,000 per year

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Service Representative

    1 week ago

    West Vancouver, British Columbia, Canada CIBC Full time $45,000 - $65,000 per year

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Service Representative, Broking Operations

    1 week ago

    Vancouver, British Columbia, Canada Purves Redmond Limited Full time $45,000 - $60,000 per year

    Broking Operations Team • Vancouver, BC • Job ID: PRL101Job DescriptionPurves Redmond Limited (PRL) is a Canadian, employee-owned insurance brokerage firm with over 65 years of experience. With offices in Toronto, Vancouver, Calgary, Saskatoon and Montreal, we specialize in insurance brokerage, risk management advisory, and employee benefits consulting....