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Technology Service Technician

4 months ago

Halifax, Canada Patterson Companies Full time

Who are we looking for as a Field Service Technician? Our Halifax branch is looking for a worker who's interested in the field of bio-medical (dental) device and equipment repair. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.

Major Duties:

  • Independently respond to customer calls assigned to him, determine the nature of the problem for a particular module or component.

  • Determine the parts, supplies and tools needed to complete the service request.

  • Ensure that the standard response time established with the service coordinator is respected.

  • Load, deliver, install, configure and train customers on the basic use and maintenance of the equipment sold.

  • Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment.

  • Complete all required documentation (time sheets, service orders, Radiation Protection Bureau forms, inventory and expense reports).

  • Return defective modules or parts to head office and identify items.

  • Maintain and stock the truck's parts inventory.

  • Perform any other tasks assigned to him.

Job qualifications:

  • Diploma in Electronics and/or Computer Science.

  • Valid driver's license and driving record.

  • Excellent organizational skills and good problem-solving skills.

  • Motivated worker with great team spirit and manual skills.

  • 2 to 3 years of experience in TCP/IP networking.

  • 2 to 3 years of field repair work experience in the dental or medical environment.

  • Experiences related to carpentry, electricity or electronics required.

  • Strong customer service skills required.

  • Excellent communication skills, both written and verbal in English.

  • Knowledge of SAP platform is an asset.

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