Senior Technical Integrations Consultant

4 weeks ago

Old Toronto, Canada Achievers Corp. Full time

About Achievers

The "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

We are looking for a Senior Technical Integrations Consultant experienced with certified and custom HRIS platform integrations, to join our team In this role, you will become a product expert specific to our Achievers Workday, UKG, and SAP integrations, among others. This role will play a pivotal role liaising with both customers and internal stakeholders to ensure a seamless customer experience from the sales cycle all the way through to implementation. If you are passionate about technology, linking tools together to build better results, and changing the way the world works then this role is for you

What you'll do:
  • Serve as the key expert and advocate for the Achievers Workday, UKG, and SAP certified integrations
  • Collaborate closely with Product Management to grasp product roadmap, new features and enhancements with productivity apps and HRIS vendors
  • Ensure readiness of Achievers to promote, sell, implement, and support new product features
  • Continuously collect feedback from customers and internal stakeholders on current and upcoming product capabilities
  • Investigate product concerns, configuring proofs of concept, and devising new solutions with Product Management
  • Escalate issues concerning the Achievers certified integrations
  • Address intricate RFI/RFP inquiries leveraging your product expertise
  • Act as the primary liaison between Achievers Product team and both Account Executives and Customer Success Managers, offering expert solutions and collaborative strategies to position our integrations effectively.
  • Develop demo configurations showcasing how the Achievers certified integrations address specific customer business needs.
  • Share insights from client meetings with Product Management, Client Success, Professional Services, and Product Marketing teams.
  • Engage with prospects and customers to grasp their business and technical needs.
  • Match customer requirements with product capabilities, providing scalable solutions and best practices.
  • Collaborate and consult with internal stakeholders.
  • Support the Professional Services team as a certified integrations subject matter expert (SME) during implementation.
  • Offer technical assistance to customers for understanding the Achievers certified integrations during implementation projects.
  • Provide specialized technical design advice for API-based integrations, especially with Workday.
  • Match customer needs to product functionality, delivering scalable solutions following industry best practices.
  • Document and report integration-related bugs, collaborating with Product Management to prioritize fixes.
What we're looking for:
  • 5+ years in a technical customer-facing role at a SaaS software company
  • Proficiency in Human Capital Management (HCM) platform concepts and integrations, specifically with Workday
  • Excellent communication skills to convey technical ideas to non-technical audiences, including C-Suite members and decision makers
  • Collaborative experience with Account Executives, Customer Success Managers, and Product Management, adapting to their priorities and strategies
  • Proven ability to prioritize tasks, propose new strategies, and ensure project delivery
  • Strong multitasking skills and adeptness with tight project schedules
  • Basic grasp of web development and APIs
  • Hands-on experience in configuring and implementing software applications
  • Prior customer-facing role experience
  • Meticulous attention to detail
  • Bachelor’s degree in business, computer science, or related field

Why you’ll love working at Achievers:

· We are passionate about disruptive technology that’s rooted in science, research and data.

· We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture

· We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

· We believe in moving quickly, failing fast, and adapting to change.

· We enjoy coming to work every day because we believe in our product and love our culture.

· We’re committed to achieving excellence in everything we do.

Benefits & Perks for permanent full time employees:

· Competitive Pay

· Parental Leave Top-up

· Health Benefits and Life Insurance Coverage Upon Your First Day ????

· RRSP Matching

· Flexible Vacation ️

· Employee and Family Assistance Program ????

· Full access to the LinkedIn Learning Library

· Internal Mentorship Program

· Employee-Led Employee Resource Groups

· A beautiful office space located in Liberty Village, Toronto

· Participation in our Points-based Employee Recognition Program

· Opportunities for professional development and career growth

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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