Client Services Representative
6 days ago
Client Service Representative As part of an industry-leading organization with a strong focus on client retention and growth, you will help deliver tailored solutions by providing expert advice and access to unique products to meet the various and changing needs of our clients. Key Responsibilities Establish and cultivate relationships with current clients, as well as to position new opportunities Manage and retain an assigned block of clients, which will be determined based on experience level and complexity Assist clients with their inquiries and follow‑ups either on your own or by supervising the carrier service representative and administrative staff Collaborate with members of our internal team as well as carrier partners to facilitate client requests and service needs Assist the client in the management of disability claims, confirming billing inquiries and claims resolution and extension of benefits coordination for terminated employees Maintain regular contact with clients to ensure proactive service, both virtually and in person Conduct and participate in employee meetings where required Conduct pre‑renewal meetings four months prior to renewal, in preparation for the renewal Develop custom communications for amendments, members who may be eligible to apply for an increase in coverage or other communications as required Upon sale of a case, work closely with the carrier and client by gathering enrollment and underwriting material and ensure proper issue of the program, assisted by the consultant, when necessary Participate in webinars, seminars, etc., held by carriers, in order to promote services and keep abreast of industry trends and activities Core Qualifications College or University Degree, minimum two (2) to three (3) years experience in group benefits industry with a client facing role Understanding of the group benefits industry including funding arrangements Preference to the completion or the ability to complete GBA or similar program Proficiency in Microsoft Programs (Word, Excel, PowerPoint, etc.) Excellent organizational skills and the ability to multi‑task and prioritize in a fast‑paced environment A positive attitude and strong team player who works well with internal and external stakeholders Are primarily a customer service focused person but are comfortable working alongside the new business development process A solutions and results oriented individual who demonstrates excellent problem‑solving skills Ability to meet deadlines and provide deliverables as identified in a timely manner Proficiency and comfort working with multi‑channel technology Valid Driver’s License and vehicle This is a hybrid role, with a requirement to be in the office two days a week at our Head Office location Compensation Base salary ($55,000 to $70,000) plus bonus, allowances, benefits, and group retirement program. Artificial Intelligence Use This employer does not use AI to screen, assess, or select applicants. Seniority Level Entry level Employment Type Full‑time Industry Insurance #J-18808-Ljbffr
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Client Service Representative
2 weeks ago
Toronto, Canada People Corporation Full timeWe're looking for a Client Service Representative to join our People Corporation team. The Client Service Representative will provide day-to-day service to a specified group of clients and maintain strong on-going relationships while ensuring the proper and effective ongoing management of an assigned block of business. **As a Client Service Representative...
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Client Services Representative
3 days ago
Toronto, Canada Circle of Care Full timeJob Description Reporting to the Manager, Client Service the Client Support Representative is responsible for providing front line telephone support to all customers. The Client Support Representative will respond in a customer friendly manner to all telephone inquiries, conduct first line investigation of all client situations, record client interactions...
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Client Service Representative
2 weeks ago
Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time**Career Opportunity: Client Service Representative & Remote Care Monitoring** **Permanent Part Time - Saturday-Sunday (3:00pm-11:00pm)** The Toronto Grace Health Centre (TGHC) provides specialized care and services to individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Palliative Care, Wound Care, Respiratory Therapy, and...
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Client Service Representative
7 days ago
Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time**Career Opportunity: Client Service Representative & Remote Care Monitoring** **Full Time - Monday to Friday 7 am to 3 pm** The Toronto Grace Health Centre (TGHC) provides specialized care and services to individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Palliative Care, Wound Care, Respiratory Therapy, and Transitional &...
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Client Service Representative
6 days ago
Toronto, Canada CIBC Full timeJob TitleClient Service Representative EmployerCIBC OverviewJoin CIBC as a Client Service Representative in the Personal and Business Banking Team. You will work in a fast‑paced Banking Center, helping clients manage their day‑to‑day banking needs and connecting them with the right team members. Responsibilities Answer client questions, assist with...
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Client Service Representative
4 days ago
Toronto, Canada CIBC Full timeJob Title Client Service Representative Employer CIBC Overview Join CIBC as a Client Service Representative in the Personal and Business Banking Team. You will work in a fast‑paced Banking Center, helping clients manage their day‑to‑day banking needs and connecting them with the right team members. Responsibilities Answer client questions, assist with...
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Client Services Representative
2 weeks ago
Toronto, Canada Robertson and Company Full timeOur client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Robertson is seeking a skilled Client Services Representative to join our...
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Client Service Representative
4 days ago
Toronto, Canada CIBC Full timeClient Service Representative Join to apply for the Client Service Representative role at CIBC We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. What You'll Be Doing As a member of the Personal and Business Banking Team, you’ll work in...
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Client Service Representative
6 days ago
Toronto, Canada CIBC Full timeClient Service Representative Join to apply for the Client Service Representative role at CIBC We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. What You'll Be Doing As a member of the Personal and Business Banking Team, you’ll work in...
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Client Service Representative
1 week ago
Toronto, Canada Wealth One Bank of Canada Full timeWealth One Bank of Canada (“WealthONE”) is on a mission to accelerate the growth of our business. To support this goal, we are building a highly skilled team of financial professionals who are passionate about creating a great client experience. As a Client Service Representative, whether it’s answering calls, online inquiries or assisting with...
