Client Service Representative

1 week ago

Toronto, Canada CIBC Full time

Client Service Representative Join to apply for the Client Service Representative role at CIBC We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. What You'll Be Doing As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. You’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals. You’re flexible to work our banking centre hours, which may include evenings and weekends, and may be required to work at multiple banking centres within a reasonable travel distance. To help deliver a great client experience, you’ll need to work on‑site full‑time. How You'll Succeed Client engagement – help clients manage their accounts and products, focusing on the client experience and making interactions meaningful. Problem solving – listen, ask questions, and put yourself in the client’s shoes, taking accountability and knowing when to lean on others. Leveraging technology – become a technology expert and introduce clients to mobile banking applications, helping them better manage their banking needs. Who You Are You put our clients first and engage with purpose to find the right solutions. You’re goal‑oriented and motivated by accomplishing your goals. You’re passionate about people, building relationships, and surrounding yourself with a diverse network of partners. You love to learn, have a strong sense of curiosity, and are passionate about growing your knowledge. You engage with your heart and mind, caring about people and respecting different perspectives. Values matter to you – you live our values of trust, teamwork, and accountability. What CIBC Offers Competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, employee share purchase plan, vacation offering, well‑being support, and MomentMakers, a social points‑based recognition program. Technology‑enabled spaces that foster innovation. A culture that encourages ambition through initiatives like Purpose Day – a paid day off to invest in your growth and development. Subject to plan and program terms and conditions. What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. If you need accommodation, contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for unless stated otherwise. You must be legally eligible to work at the specified location and have a valid work or study permit. We may ask you to complete an attribute‑based assessment and other skills tests such as simulation, coding, French proficiency. We use artificial intelligence tools during the recruitment process to get to know more about you and give you the opportunity to learn about us. Job Location Toronto – St. Clair and Dufferin Employment Type Regular (Part‑time) Weekly Hours 20 Skills Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services #J-18808-Ljbffr

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