Client Service Representative

10 hours ago


Toronto, Canada CIBC Full time

Job TitleClient Service Representative EmployerCIBC OverviewJoin CIBC as a Client Service Representative in the Personal and Business Banking Team. You will work in a fast‑paced Banking Center, helping clients manage their day‑to‑day banking needs and connecting them with the right team members. Responsibilities Answer client questions, assist with transactions, and provide first line support. Help clients manage accounts and products, focusing on a meaningful client experience. Proactively connect clients with appropriate CIBC team members to achieve financial goals. Work flexible banking centre hours, including evenings, weekends, and at multiple centres within a reasonable travel distance. How You'll Succeed Client engagement: make interactions meaningful and connect clients to the right CIBC team members. Problem solving: listen, ask questions, take accountability for client issues, and collaborate to create better solutions. Leveraging technology: become a technology expert and introduce clients to mobile banking applications. Who You Are Client first; engage with purpose to find solutions. Goal oriented; motivated by accomplishing your goals. Passionate about people and relationships, respectful and authentic. Curious and loves to learn. Values trust, teamwork, and accountability. What CIBC Offers Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program. Modern workspaces and technology tools. Culture of growth with initiatives like Purpose Day, a paid day off for personal development. What You Need To Know CIBC is committed to a diverse and inclusive environment; accommodations are provided upon request. All roles posted are actively recruiting unless otherwise stated. You must be legally eligible to work in Canada; a valid work or study permit may be required. You may be asked to complete an attribute‑based assessment or other skills tests. Artificial intelligence tools are used during the recruitment process. Job LocationToronto‑Bloor & Bathurst Employment TypeRegular Weekly Hours30 SkillsClient Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services #J-18808-Ljbffr



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