Client Service Representative

7 days ago

Toronto, Canada People Corporation Full time

We're looking for a Client Service Representative to join our People Corporation team. The Client Service Representative will provide day-to-day service to a specified group of clients and maintain strong on-going relationships while ensuring the proper and effective ongoing management of an assigned block of business.

**As a Client Service Representative you will**:

- Maintain communication between the internal team and client.
- Report back to the internal team on any client developments.
- Become clients’ first point of contact for day-to-day service needs.
- Help create tools and materials necessary to support the client’s needs.
- Work directly with vendors to obtain necessary information or resolution.

**To be successful as a Client Service Representative, you will need**:

- 2-4 years previous work experience or equivalent in a similar role such as insurance or group benefits or client services
- 1-2 years post-secondary in relevant field of study; training in customer service an asset
- Advanced industry and insurance knowledge - GBA Designation an asset
- Problem Solving and critical thinking skills
- Strong relationship builder, collaborator, and communicator
- Demonstrated ability to interpret and understand of complex contracts
- Computer proficiency in MS Office: Word, Excel, and databases
- Creative and innovative approach to problem solving with the ability to make decisions, being solutions oriented
- Flexibility to adapt to a changing environment

***:
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

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