Customer Service Supervisor
3 weeks ago
Our client, a household name in the Kitchen and Bath sector, has asked us to source a hands‑on Bilingual (French) Customer Service Supervisor to lead and support a team of Associate Product Consultants. This role is critical in ensuring customers receive exceptional service while maintaining product knowledge, warranty standards, and seamless day‑to‑day operations. You'll need prior experience managing a remote team. DO NOT apply for this job if you are not fluent in French and English Bilingual Customer Service Supervisor – Job Details Up to $93K total compensation, including bonus Up to 4 weeks vacation* Required to be in the office 1–2 days a week Benefits on the first day of employment 3% RRSP contributions after 1 year of service, and an additional 5% matching of employee contributions Bilingual Customer Service Supervisor – Job Responsibilities Oversee performance and provide mentorship for a team of 15–25 associates Handle scheduling and maintain accuracy of timecards (Workday/IEX) Collaborate closely with Contact Center Operations to meet service targets and resolve escalations Drive team success by setting and monitoring efficiency, cost, and satisfaction goals Lead and support sales and engagement initiatives that align with business priorities Ensure compliance with audit requirements and internal procedures Support team members with advanced customer issues and system troubleshooting (SAP/C4C) Strengthen communication across internal groups such as Sales, Operations, Quality, and Product Compliance Introduce and implement process improvements that enhance workflows Recruit, train, and plan for succession to maintain optimal staffing levels Promote continuous learning and professional growth for yourself and your team Take on special projects as assigned and provide backup support to the Consumer Services Manager Bilingual Customer Service Supervisor – Job Qualifications Fluency in French and English (written and verbal) Minimum of 2 years of supervisory experience (call center background preferred) Post‑secondary education in Business or a related field Experience in training a “Remote Team” is required Understanding of contact center tools, systems, and industry trends Strong communicator and negotiator with the ability to engage at all levels Consistent leadership presence, both customer‑facing and behind the scenes Organizational strength and ability to multitask in a fast‑paced environment Innovative, solutions‑oriented approach with strong change management ability In‑office attendance required 1–2 days a week (or as needed) If you are ready to take on a leadership role where you can mentor, motivate, and elevate a consumer service team, we’d love to connect. Referrals increase your chances of interviewing at KIT Recruitment by 2x Etobicoke, Ontario, Canada #J-18808-Ljbffr
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Customer Service Supervisor
2 weeks ago
Oakville, Canada ACI Brands Full timeACI Brands is one of Canada’s largest fashion accessory, cosmetic, and beauty product companies. Located in Oakville at the Mississauga border, our dynamic company has an exciting new opportunity for a career -orientated supervisor of Customer Service. We are looking for an energetic, enthusiastic, results orientated Customer Service professional who has...
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Supervisor Customer Service
1 week ago
Oakville, Canada Independence Pet Group Full timeEstablished in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet...
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Customer Logistics Coordinator
1 week ago
Oakville, Canada 511 Food Service Full timeThis position is responsible for overseeing the satisfaction of customers as it pertains to all operational functions of Company. This position is highly detail oriented and requires the ability to multi-task and work independently in addition to a team environment. By providing superior customer service, strong communications with our customers is required....
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Oakville, Canada KIT Recruitment Full timeA leading recruitment firm in Ontario is seeking a Bilingual Customer Service Supervisor to lead a team of associates. This critical role requires fluency in French and English, with prior supervisory experience. Responsibilities include mentoring staff, ensuring service excellence, and collaborating with operations. The position offers up to $93K total...
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Oakville, Canada Town of Oakville Full timeJob Details Permanent Full Time (CUPE 1329) Posting Status Open to all current Town of Oakville employees and external applicants Closing Date Applications for this position must be received at oakville.ca no later than 11:59 p.m. on February 2, 2026 This job posting is for an existing vacancy and therefore will be filled accordingly. Reporting to the...
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Service Supervisor
2 weeks ago
Oakville, Canada Levitt-Safety Full timeJob Description Posted Tuesday, January 13, 2026 at 5:00 AM Levitt-Safety is seeking a Service Supervisor to join our Oakville Service operation. This is a hands‑on leadership role for someone who believes safe work is the foundation of operational excellence and who takes pride in developing strong teams and delivering reliable service to...
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Service Supervisor
3 weeks ago
Oakville, Canada Levitt-Safety Full timeJob DescriptionPosted Tuesday, January 13, 2026 at 5:00 AMLevitt-Safety is seeking a Service Supervisor to join our Oakville Service operation. This is a hands‑on leadership role for someone who believes safe work is the foundation of operational excellence and who takes pride in developing strong teams and delivering reliable service to customers.You will...
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Oakville, Canada Oakville Enterprises Corporation Full timeSave your resume and cover letter together in one document before you begin. Your application will be complete once you click "Submit" at the end of the process.Customer Service Representative, Revenue Services and Taxation Department Finance Pay Range $63,034 - $76,893 Position ID 3024-003Job DetailsPermanent Full Time (CUPE 1329)Posting StatusOpen to all...
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Customer Service
2 weeks ago
Oakville, Canada Tim Hortons Inc. Full timeAs a Customer Service Counter Attendant at Tim Hortons, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what...
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Supervisor, Customer Service
1 week ago
Oakville, Canada Moen Full time**Main Responsibilities***: - Act as a liaison between external customers and internal departments to ensure a smooth work balance is achieved and commitments to customers are met - Provide backup support for the Customer Service Manager and the successful management of ad-hoc requests - Guide, mentor and assist in overseeing team performance objectives. -...
