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Customer Service Representative, Revenue Services and Taxation
34 minutes ago
Save your resume and cover letter together in one document before you begin. Your application will be complete once you click "Submit" at the end of the process.Customer Service Representative, Revenue Services and Taxation Department Finance Pay Range $63,034 - $76,893 Position ID 3024-003Job DetailsPermanent Full Time (CUPE 1329)Posting StatusOpen to all current Town of Oakville employees and external applicantsClosing DateApplications for this position must be received at oakville.ca by no later than 11:59 p.m. on February 2, 2026.This job posting is for an existing vacancy and therefore will be filled accordingly.Reporting to the Supervisor, Property Tax, the Revenue Services and Tax Customer Service Representative provides expert customer service to property owners, developers, lawyers and financial institutions, and is the first point of contact in customer escalation after the Town’s main customer service team. This position administers and maintains Finance customer service communication channels and provides property account support and advice for all internal and external customers and teams. This position is responsible for the administration, changes and maintenance of the integrity of Oakville’s property ownership records within the Corporate database, which must meet all Town policies and MFIPPA.Job ResponsibilitiesProvide customer service to Oakville property owners, and other customers via telephone, email, online services and written correspondence regarding property account inquiries, information, status or changes or detailed information about a Town or Regional revenue policy program.Update and maintain property ownership information: review and interpret information from the Municipal Property Assessment Corporation (MPAC), Ontario Land Registry, affidavits and other documents, to accurately record and update property ownership changes.Provide support services to the Property Tax Supervisor for tax billings, and as needed.Administration of Department mail and other duties upon request of the Supervisor.QualificationsTwo‑year college diploma and completion of the Municipal Revenue Administration Program (MRAP, formerly MTAP) from the Ontario Municipal Tax and Revenue Association (OMTRA).Progressively responsible positions resulting in leadership experience and a developed understanding of municipal government and service delivery.Strong communication skills to interact with external and internal partners such as property owners, lawyers, consultants, banks, and Town staff.Excellent verbal and written communication and interpersonal skills.Ability to de‑escalate upset customers and assist in problem solving.Capability to handle confidential matters that adhere to MFIPPA, the Municipal Act, 2001 and Council by‑laws, policies and procedures.Proven ability to use and administer data within tax billing software, customer portal and MPAC’s Municipal Connect software; prior experience with PA Tax billing software preferred.Knowledge and experience with property tax and municipal revenue processes, principles and practices, property assessment legislation, Ontario Regulations, and related Council approved Finance by‑laws.Understanding of the connection between assessment, tax policy, taxation, and the relationship between the Town, the Region of Halton, and the Boards of Education.Ability to review and interpret legal documents that relate to property and ownership of property.Understanding of the role of the Municipal Property Assessment Corporation (MPAC) and its relation to the Municipality.Inclusive team member demonstrating great communication, accountability, and external and internal customer service with integrity and respect.Wethank all applicants and advise that only those selected for an interview will be contacted. #J-18808-Ljbffr
