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Program Manager

1 month ago

Mississauga, Canada Intertek Group Plc Full time

Program Manager - Training/Advisory Services

Intertek is searching for a Remote Forestry Program Managerto join our Business Assuranceteam in Canada.  This is a fantastic opportunity to grow a versatile career in Business Assurance - ATIC Industry.

Our Value Proposition 

We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, RRSP with company match, and more. In addition to our comprehensive benefits package, we offer: 

  • Base pay with the opportunity to earn a sales incentive based on sales
  • Remote position with flexible schedule 
  • Generous paid time off and paid holidays

Job Scope and Accountabilities:

  • The Program Manager, Forestry – North America is responsible for the technical capabilities of the forestry program and to meet accreditation requirements of North America. The Program Manager, Forestry – North America will support the Global Program Manager, Forestry as needed in maintaining up to date accreditation knowledge thereby enhancing Intertek’s profile, certification capability and capacity to remain accredited leading to growth in their program/scheme of technical expertise.
  • Provide direction on technical issues to the North America operations and sales through the technical sector specific business policies, procedures, and processes and direct and lead the sector specific accreditation process.
  • Imparting knowledge to enable accredited services to be delivered locally and regionally as required by the business.
  • Working with the business to identify and build growth opportunity locally and regionally with the standard or scheme.
  • Support as required certification activities. 
  • Provide auditing services 40% of the time.

Key Responsibilities:

  • Provide leadership locally and support the Global Program Manager, Forestry on technical issues and establish appropriate levels of competence for employees locally for ­the forestry program.
  • Support the accreditation process with all external accreditation bodies and direct all accreditation requirements in the assigned scheme.
  • Support to the Global Program Manager in providing technical guidance and input to scheme / program transitions to ensure accreditation / scheme transition requirements are met.  Including the development and maintenance of relevant documentation.
  • Undertake specified quality reviews of audit packs to ensure the certification decisions are made in accordance with system and scheme/program requirements as well as Intertek’s requirements.  Identify any specific trends and/or weaknesses and take appropriate measures to address them. 
  • Ensure that these competencies are maintained as per changes in scheme requirements.  Maintain local competency standard for their global program. 
  • Conduct application and contract reviews and provide training to sales teams as needed.
  • Undertake audits to ensure maintenance of technical auditing skills to maintain program/scheme specific requirements and to support the North America operations.
  • Provide support to the Regions for difficult customer enquiries and escalated auditor queries.
  • Support the witness audit and internal audit program as required. 
  • Provide training to auditors based on changes in documentation and scheme updates.
  • Perform other duties as assigned.

Qualifications and Experience Required:

  • University Forestry Degree or equivalent
  • Qualified auditor status is preferred.
  • Minimum 5 years auditing or previous experience in the forestry sector 
  • Knowledge and understanding of the accreditation industry
  • Knowledge of the FSC, SFI, PEFC certification standards (for chain of custody and forest management)
  • Experience in accreditation requirements for the relevant standards 
  • Experience in developing and implementing systems to meet standards requirements
  • Understands the application of risk management framework and principles 
  • Experience and capability in building and sustaining relationships with internal and external stakeholders.

Interpersonal Skills:

  • Bilingual English and French
  • Strong written and oral communication skills are required
  • Ability to successfully communicate, to exchange factual information and discuss and interpret information or ideas.
  • Ability to interface with customers and staff at all levels to provide guidance on the registration/surveillance process, interpret requirements and gather objective evidence during audit process.
  • Ability to ask questions and present findings under sometimes-difficult situations
  • Research and evaluation skills to determine compliance of management systems to international standards for both documentation reviews and audits
  • Problem resolution to deliver high quality and timely service
  • Full commitment to conduct business with the utmost integrity and in full compliance with the law is absolutely essential. 

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do.

What we have to offer:
When Working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, RRSP with company match, tuition reimbursement and more.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

Please apply online at Intertek Canada Careers (oraclecloud.com)

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

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