Program Manager

2 weeks ago

Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Program Manager
Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada - making your career opportunities within our larger organization - endless

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Program Manager.

You will oversee the planning, implementation, execution and tracking of program deliverables and projects and ensure the program team successfully delivers the desired result on time and with the most efficient resources. The Program Manager manages the organization and execution of both internal and external program deliverables and leads various projects. Leadership of key client projects will be in partnership with a Senior Program Manager.

What you will do:

- Manage program deliverables on time and within scope
- In partnership with Senior Program Manager, manage communication with clients
- Ensure program objectives are met
- Provide a consistent, effective operating structure for program teams including managing of an operational team of Patient Care Specialists (PCS)
- Leadership of stakeholders to ensure understanding and ownership of deliverables
- Organize internal and external resources
- Identify risks and communicate appropriately with senior management to develop risk mitigation plan
- Ensure business decisions are made in consultation with appropriate representation from all impacted functional areas
- Facilitate meetings to keep team members engaged, motivated, and on task
- Provide a collaborative environment for issues to be discussed and resolved effectively and appropriately, and with buy-in from all stakeholders
- Manage the effective utilization of resources assigned to the program team, and proactively communicate resource capacity and shortages
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

**What you will need:
- 3-5 years’ program management or management experience
- Demonstrated leadership
- Outstanding organizational and time management skills
- Excellence in assessment, communication, critical thinking and decision making
- Ability to effectively communicate across multiple levels of the organization
- Computer skills, including MS Project and Visio
- Strong analytical skills
- Client-facing experience
- University degree or equivalent industry-related experience
- Bilingual ( **English & French **) is an asset

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy _.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is avai

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