Systems Administrator

6 days ago


Toronto, Canada emergiTEL Inc. Full time

Job Title: Systems Administrator / Operations Support SpecialistWork ArrangementOnsite – 5 days/weekStandard working shift (excluding lunch)Start Date: January 2026Role SummaryThe Systems Administrator / Operations Support Specialist is responsible for 24x7 monitoring, scheduling, and support of mainframe batch and online processing environments. The role ensures availability of mission-critical systems through proactive scheduling control, incident management, and operational support.Key ResponsibilitiesMonitor, maintain, and support mainframe batch processing 24/7/365Plan, monitor, and control production batch and online schedules to meet SLAsCoordinate and manage automated scheduling activities, anticipating and resolving complex incidentsPerform end-to-end monitoring of scheduling and batch processing systemsAnalyze, investigate, and resolve production batch processing failuresEscalate incidents to technical teams, clients, and management as requiredImplement batch and online system change requestsApply system updates, upgrades, and patches and resolve related issuesEnsure service level commitments are met for mission-critical applicationsDevelop and maintain operational procedures, training, and documentationPlan and participate in disaster recovery and contingency testingProvide expert guidance on automated scheduling tools and batch processing standardsModify scheduling tools to improve operational efficiencyPerform job optimization, problem analysis, and use of processing utilitiesDesign, test, and implement new automated schedules within defined timelinesCollect and analyze production performance data for workload and scheduling assessmentRequired Skills & ExperienceMainframe OperationsExperience supporting large z/OS mainframe systemsStrong experience with production batch processing and schedulingExtensive ability to administer and maintain continuous operationsScheduling ToolsDemonstrated hands-on experience with CA7Experience modifying and optimizing automated schedulesIncident & Change ManagementDemonstrated experience in incident and change managementStrong documentation and communication skillsService Management ToolsExtensive knowledge of service management tools such as:eSMTCITRemedyITILCommunication & AnalysisStrong analytical and problem-solving skillsExperience using collaboration and analytics toolsAbility to communicate operational status and issues clearly to stakeholdersMust-Have Summary:z/OS Mainframe OperationsCA7 SchedulingBatch Processing (24x7)Incident & Change ManagementService Management Tools (eSMT, CIT, Remedy, ITIL)Production Support #J-18808-Ljbffr


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