Medical Director- Patient Medical Home Priority Population Clinic

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 List of Best Workplaces Managed by Women, and the 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

MOSAIC has been actively involved with the Burnaby Division of Family Practice as well as the Burnaby Primary Care Network in support of MOSAIC’s advocacy as well as services supporting newcomers’ ability to access culturally appropriate healthcare. MOSAIC has been selected to run the Patient Medical Home Priority Population Clinic in the Burnaby Edmonds area to support four target populations: newcomers and refugees, mothers and babies, homeless or under-housed individuals, as well as individuals with complex mental health needs. The clinic is expected to operate as a team of family doctors, nurse practitioners, administrative staff as well as Allied Health staff.

JOIN OUR TEAM

We are looking for an experienced Medical Director who in collaboration with the Clinic team, will provide exceptional care and service to its community members Not sure if you meet 100% of the qualifications? We encourage you to apply anyway

POSITION FUNCTION:

The Medical Director oversees and provides clinical leadership to the MOSAIC’s Patient Medical Home Priority Population Clinic (“Clinic”) clinic physicians and nurse practitioners, and the overall delivery of health care services, such as diagnosis and treatment. In conjunction with the Clinic Director (Administration), this position is accountable for achieving stated outcomes in alignment with MOSAIC’s strategic plan, policies, and priorities, as well as in alignment with the Burnaby Primary Care Networks (PCN) Steering Committee vision for integrated health care for vulnerable populations in the City of Burnaby. The Medical Director serves on the Burnaby PCN Steering Committee and helps articulate the vision and plans for integrated health care model in Burnaby.

KEY DUTIES AND RESPONSIBILITIES:

• Applies superior conflict resolution skills and expertise to persuade and negotiate effectively in the development, management and evaluation of patient service delivery, inter-relationships, and service potential within a complex environment.
• Work closely with the Clinic Director and Clinic Manager to establish processes or procedures to engage Physicians and Nurse Practitioners and improve patient care.
• Maintain a working knowledge of best practices in medical governance as well as MOSAIC’s obligations in terms of compliance with applicable Acts.
• Uphold the shared responsibility of creating lasting and meaningful reconciliation in Canada as per the Truth and Reconciliation Commission (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Identifies potential liability issues and legal problems within the clinic and provides advice for specific cases/files to the Clinic Director, PCN Steering Committee, and/or Legal Counsel, as required.
• Administration
  • Effective Delivery of Clinical Services
  • Ensures that Clinic physicians and Nurse Practitioners deliver services appropriately within the remit of MOSAIC’s Patient Medical Home.
  • Quality and Utilization Monitoring/Improvement
  • Ensures physician members and nurse practitioners (PCP) of the clinic are engaged in multidisciplinary quality improvement and utilization management activities within the clinic.
  • Ensures the PCPs are engaged in reviews of and activities regarding expected standards of medical practice.
  • Investigates complaints regarding care provided by PCP working in the clinic, in collaboration with the Clinic Director when appropriate.
  • Ensure the development and maintenance of systems to track patient outcomes.
  • Work closely with Directors of other client-serving programs to ensure the integration of programs and services for patients and to meet or exceed quality assurance standards.
  • Contributes to the selection of new PCP joining the clinic.
  • Participates in dispute resolution between PCPs or patient complaints.
  • Recommends and contributes to policies and guidelines, relating to medical/clinical matters, that are consistent with agreed to goals.
  • Reviews the PCP resource requirements of the clinic with clinic management, the local PCN Steering Committee, and the Clinic Director.

QUALIFICATIONS:

• Current licensure with CPSBC and Canadian College of Family Physicians plus two (2) years of leadership experience within the healthcare sector. Additional training in management is preferred. Prior academic leadership experience is an asset.
• Demonstrated leadership in roles to lead and move forward organizational change in primary care.
• Sound working knowledge of running a primary care clinic including an understanding of staffing, budgeting, quality improvement activity and service delivery.
• Proven verbal and written communication and presentations skills within a leadership capacity.
• Collaboration
• Conflict Resolutions skills
• Cultural sensitivity and humility
• Interpersonal skills
• Knowledge and experience using MS Office suite, EMR software.
• Organized and able to set priorities and meet deadlines.
• Problem-solving research and analysis.
• Supervisory and leadership skills. Tactful, discrete, diplomatic, patient, flexible.

HOURS:

It is expected that the role will require approximately 8 hours per week; FTE: 0.2.
Term of contract TBD with the PCN Steering Committee and the Clinic Director.
The successful candidate must be able to commute to our Edmonds Clinic location.

COMPENSATION:

Based on the Health Employers Association of British Columbia Medical Leadership – Profiles & Compensation for Physicians, the MOSAIC Patient Medical Home will pay to the Physician for the satisfactory provision of the Services the following fees:

• An amount of $49,644.00 per annum plus GST where applicable.
• The amount is payable in twelve equal monthly installments during the term of the Agreement.

DEADLINE: Open until filled

IMPORTANT NOTES:

• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023, MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.