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Conversation Bot Engineer

4 months ago


Canada Quantiphi Full time

About Us:Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.Company Highlights:Delivered 2.5x growth YoY since its inception in 2013Headquartered in Boston, with 4000+ Quantiphi professionals across the globeGreat Places to Work certified for 2 consecutive years- 2022, 2021Recognized by Everest Group as Specialist Leader and Star Performer in Analytics and AI Services, 2022Recognized as an AIFinTech100 Company, 2022 by InsurTechWinner of Best in Business Award in Established Business category by INC., 2022Winner of Competitive Strategy Leadership Award in Artificial Intelligence Services in Healthcare by Frost & Sullivan, 2022Recognized in Gartner Hype Cycle Reports for AI Strategy, 2022Winner of 2021 Google Cloud Breakthrough Partner of the Year- North AmericaWinner of 2021 AWS Canada Rising Star of the YearRecognized as Leader in IDC MarketScape: WorldWide AI IT Services, 2021Recognized in the Fast Company 2021 World Changing Ideas- AI and Data categoryWinner of NVIDIA's Americas Service Delivery Partner of the Year, 2021Job Responsibilities:Design engaging conversational interfaces for Contact Center AI, drive virtual agent creation projects with defined scope and complexityBe an engagement lead for top Cloud AI customers, including meetings with customers, collecting requirements, managing customer expectations and internal stakeholders, address customer feedback, etc.Exercise discretion and independent judgement in determining appropriate steps to achieve project goals and objectivesComplete tasks outside of established processes when necessaryDemonstrate traits and attributes of a program manager: organized, detail oriented, and exceptional communication skillsBasic project management skills such as project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and process documentationWork closely with x-functional teams to manage feedback collection programs for multiple Cloud AI products.Minimum qualifications:Proficiency in FrenchSuperb customer facing skillsPortfolio of launched conversational applications (chatbots, voicebots)BA/BS degree in Computer Science/Linguistics or a related technical field or equivalent practical experience4-6 years of relevant work experience in tech (as a computational linguist, engineer or QA specialist)Experience developing chatbots or voice bots (preferably with Dialogflow)Preferred qualifications:PhD in LinguisticsPMP or similar project management certificationExperience with Machine Learning algorithms for NLU